Top Customer Success Jobs

Customer Success Managers at Klaviyo are responsible for ensuring customer satisfaction and driving growth for their clients by developing customized success plans, addressing performance issues, and sharing feedback on product improvements. They manage relationships with around 80 customers and work collaboratively within a team to mitigate churn risk and enhance customer engagement.

Manage a team of 8-10 Principal Customer Success Managers dedicated to supporting MidMarket and Enterprise customers at Klaviyo. Lead recruitment, evaluation, training, and coaching of the team to drive exceptional customer service and long-term value. Collaborate with other Customer Success leaders to ensure high levels of customer satisfaction and retention.