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Artificial Intelligence • Big Data • Healthtech • Machine Learning • Software • Biotech
The Customer Service Operations Lead will oversee the call center operations, execute strategic initiatives, optimize processes, and enhance customer experience by analyzing data and collaborating with stakeholders.
Top Skills:
CRMKnowledge BasesTicketing Systems
Artificial Intelligence • Big Data • Healthtech • Machine Learning • Software • Biotech
Oversee daily customer service operations, implement new programs and tools, analyze data for improvement, and ensure efficiency in service delivery.
Top Skills:
CRMKnowledge BasesSalesforceTicketing Systems
Artificial Intelligence • Big Data • Healthtech • Machine Learning • Software • Biotech
The CX Architect is responsible for designing and supporting customer experiences across products and services, identifying opportunities for improvement, and driving CX initiatives that meet customer needs.
Top Skills:
FigmaLucidchartQualtricsUsertesting
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