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The Student Success Coach will support students from enrollment to graduation, helping them achieve their academic and personal goals through personalized guidance and resource recommendations. This role requires proactive engagement to manage student progress, collaboration with internal teams to enhance the student experience, and risk management to ensure student success.
The Student Success Coach will support students from enrollment through graduation by providing academic planning, one-on-one support, and resource recommendations. They will manage a portfolio of up to 75 students, identify risks to academic success, collaborate with internal teams, and engage with the community to enhance student participation.
The Student Accounts Specialist will manage student billing processes, including ledger charges, payment plans, and delinquent accounts. Responsibilities also involve collaborating with Financial Aid to ensure proper funding and updating payment plans for continuing students, while maintaining confidentiality and addressing student inquiries.
As a Student Accounts Specialist, you will handle student billing, process ledger card charges, follow up on past due accounts, manage payment plans, and collaborate with Financial Aid to ensure students' funding is secured. You will also provide support to students regarding their accounts and maintain confidentiality and professionalism.
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