Top Artificial Intelligence Customer Success & Experience Jobs

As a Senior AI Controls Solutions Engineer, you'll operationalize Phaidra's AI solutions for enterprise data center customers, collaborating with teams to model facilities and define product requirements, applying deep knowledge of control systems and AI technologies.

Lead and manage enterprise trials of Samsara technology by developing tailored trial plans, aligning internal teams, defining success criteria, mitigating risks, creating trial collateral, coordinating cross-functional resources, and communicating milestones to drive trial conversion and long-term adoption.

Lead enterprise customer implementations of Samsaras IoT platform, manage deployment plans, run trainings, track adoption and account health, coordinate cross-functionally, mentor teams, and ensure customers realize value and renewals.

Lead post-sale success for Raptor across DoD and U.S. government customers: drive onboarding, adoption, mission integration, stakeholder engagement, expansion, and feedback to Product and Engineering. Support deployments, training, demonstrations, and account health reporting to ensure operational value and growth.

Serve as a strategic technical partner for key customers: design and advise on cloud architectures, run technical workshops, proactively monitor usage, resolve escalations with engineering, drive retention and expansion, and develop tools and documentation to improve Technical Account Management efficiency.

Lead and grow a team of Technical Success Managers supporting Public Sector customers, driving adoption, retention, and revenue. Hire, coach, forecast capacity, manage financials, build executive relationships, collaborate cross-functionally, and maintain deep product expertise in the Qualtrics XM platform.

Drive adoption, renewals, and expansion by building executive relationships, creating tailored success plans, coordinating cross-functional teams and partners, demonstrating measurable observability outcomes, and mitigating renewal risk.

Develop, maintain, and update Commerce product and developer training content; produce developer-focused videos; translate platform changes into learning materials; deliver customized virtual and in-person training; scope enterprise training needs; coordinate stakeholders and manage training logistics to support merchants, partners, and internal teams.

Lead and build a Strategic Customer Success team, design high-touch success programs and playbooks, coach CSMs into consultative executive partners, define adoption and retention metrics, synthesize account insights into product feedback, partner cross-functionally, and experiment to create a scalable strategic CS motion for a multi-product AI productivity suite.

Own end-to-end renewal negotiations for strategic, high-value consumption-based accounts. Forecast usage-driven renewals, build pricing and packaging, defend value with data, identify expansion opportunities, and quarterback cross-functional deal strategy to prevent churn and capture growth.

Lead and deliver customer onboarding projects for Snyk from kickoff to closure. Manage multiple implementations, run Spanish-language stakeholder calls, plan and track delivery, mitigate risks, and collaborate with Sales, Product, Engineering, and Support to embed Snyk into customers' SDLC and DevOps workflows.