Top Customer Success & Experience Jobs

The Technical Account Manager will support enterprise customers, optimize cloud file data platform use, and ensure customer success through technical guidance and collaboration with engineers.

Lead post-sales relationships for a portfolio of enterprise customers to drive adoption, retention, value realization, and executive alignment. Build success plans, run Executive Value Reviews, monitor health via Gainsight, mitigate risk, coordinate cross-functional resources, and promote customer advocacy and growth opportunities.

Manage a portfolio of strategic EMEA customers to drive adoption, retention, and measurable business outcomes. Build executive relationships, create success plans, run Executive Value Reviews, monitor customer health using Gainsight, mitigate risk, coordinate cross-functional teams, and promote customer advocacy and product adoption.

Lead complex enterprise customer onboarding from sales transition through go-live and handoff to Customer Success. Maintain executive alignment, customer health, business-value continuity, adoption readiness, change management, and escalation resolution across large global engagements. Translate technical decisions into business implications, govern executive reviews, stabilize customer relationships, and improve onboarding playbooks, health models, and AI-assisted workflows.