Top Customer Success & Experience Jobs

The Staff Technical Account Manager will oversee the technical aspects of the post-sale customer lifecycle, guide implementations, drive adoption, and mentor team members while ensuring customer success with 1Password's solutions.

Manage the full renewal lifecycle for a portfolio of SaaS customers, proactively engaging pre-expiry, negotiating renewals, analyzing license usage and trends, collaborating with Sales/CS/Product, documenting agreements, and driving retention against renewal targets.

Own and grow a portfolio of Commercial and Mid-Market customers, driving adoption, value realization, retention, and expansion. Act as a trusted security advisor on Identity and Access Management, deliver renewals and forecasts, execute success plans, engage executives, identify upsell opportunities, and operate with rigorous forecasting, health scoring, and CRM hygiene.

The Senior Manager, Implementation and Onboarding at 1Password leads customer onboarding, technical implementation, and team strategy, focusing on enhancing customer success and securing relationships post-sale.

Owner of technical post-sale relationships for strategic, complex accounts: lead onboarding and integrations, drive adoption/expansion/renewal, advise on identity, access, and device trust, mentor peers, shape processes and enablement, and represent customer needs across Product, Support, and GTM functions.

Manage an SMB portfolio to drive product adoption, retention, and revenue. Build success plans, run executive reviews, monitor account health, support renewals and upsells, and maintain CRM and Gainsight hygiene while collaborating across Sales, Onboarding, and Product.