Provides Tier 2 technical support for AirDNA’s Adapt pricing engine. Diagnoses pricing and synchronization issues using SQL, Python, APIs, logs, analytics, and existing code; explains root causes to customers; creates support content and SOPs; identifies escalation trends and at-risk accounts; and partners with Product and Engineering to drive lasting fixes.

Manage a book of SaaS accounts end-to-end to drive retention, adoption, and expansion. Onboard and engage customers, manage renewals and upsells, monitor churn and account health, provide product training, resolve issues, and act as a strategic advisor using data to deliver measurable ROI and reduce churn.