Provide frontline voice customer service for Wells Fargo checking and savings customers via phone, text, chat, and video. Answer inquiries, resolve issues, follow policies and compliance, navigate multiple systems, escalate when needed, and collaborate with team members in a high-volume contact center.

Provide empathetic support for customers about financial products via phone, text, chat, video and other channels. Resolve routine inquiries, navigate multiple systems, follow policies and escalate issues to senior staff while adhering to training and on-site work requirements.