Manage public sector customer deployments, technical workstreams, relationships, adoption, and value realization. Serve as a technical account manager by supporting users, conducting business reviews, synthesizing feedback, coordinating feature delivery with Product and Engineering, and identifying account expansion opportunities. The role requires translating complex technology concepts for varied stakeholders and becoming an expert in government use cases involving supply chain risk, trade enforcement, and trade facilitation.

Manage strategic logistics customer accounts, driving onboarding, product adoption, value realization, renewals, and account expansion. Lead customer calls and QBRs, analyze customer data, communicate product value, synthesize feedback for product teams, and collaborate with account executives, product, and implementation engineering teams to improve delivery and customer outcomes.