Top Customer Success & Experience Jobs

The Head of Client Experience will lead and transform client interactions with a vision for AI integration, overseeing support and success teams while shaping client experience strategies and operational excellence.

The Retirement Advocate will enhance user experience, support retirement benefits inquiries, build client relationships, and educate clients on their plans.

The Dedicated Service Advisor will enhance customer support through proactive engagement, expert assistance in payroll and benefits, and collaboration to resolve issues, ensuring customer loyalty and satisfaction.

The Expansion Account Manager will manage customer relationships, drive account retention, identify growth opportunities, and leverage data for proactive outreach to enhance customer success and satisfaction.

The Dedicated Service Advisor serves as the main contact for customer support, enhancing user experience and guiding clients through Gusto's core products. Responsibilities include proactive customer engagement, addressing churn risks, and leveraging AI tools for improved solutions and compliance.

The Partner Success Manager will focus on expanding Gusto's presence in the accounting market by managing strategic partnerships, leading onboarding, delivering training, and advising firms on leveraging GustoPro for growth.

Manage end-to-end onboarding for Gusto 401(k) plans (new setups and conversions). Serve as primary contact for sponsors/admins, drive tasks to activation and first contribution, coordinate cross-functionally, ensure data accuracy and compliance, monitor performance metrics, and use AI tools to improve workflows.

Serve as the primary, consultative point of contact for retirement benefits clients via phone, email, and Zoom. Provide expert support on 401(k) and plan health, proactively identify churn risk, educate customers on fiduciary responsibilities, leverage AI tools and cross-functional partners to resolve issues, and drive customer retention and engagement.

Own the end-to-end onboarding journey for benefits integrations: drive consultative outreach, manage project timelines, confirm eligibility and compliance, gather required information, build policies, manage enrollments, coordinate with internal and external partners, and ensure accurate, timely benefits implementation and excellent customer experience.

As a Payroll Advocate, you will manage customer inquiries, enhance user experiences, provide expert support, and drive customer success in payroll services.