Top Customer Success & Experience Jobs

The role involves partnering with Customer Success Managers to provide technical solutions for customers, developing reusable assets, and creating integrations to improve customer engagement and scalability.

Lead and scale Customer Success Engineering across EMEA and APAC: hire and coach CSEs, partner with Sales for account prioritization, run operational cadences and KPI tracking, drive adoption and expansion, surface product feedback, and ensure measurable customer outcomes.

The Technical Enablement Program Manager will build and manage enablement programs for Solution Engineers and Customer Solution Engineers, ensuring they are equipped with the necessary knowledge and skills for effective customer engagement and technical support.

The Account Development Representative will build sales pipelines by identifying and engaging prospects, conducting research, and qualifying opportunities. Responsibilities include collaboration with cross-functional teams and developing customer relationships.

Partner with Customer Success Managers to architect and deliver scalable technical solutions for enterprise customers. Perform deep technical discovery, implement integrations or pragmatic workarounds, build reusable assets (scripts, templates, guides), and feed product feedback to improve the platform. Focus on enabling developer workflows and accelerating customer value across Postman's enterprise base.

The Technical Community Manager will architect programs and drive engagement in Postman's API and AI developer community, focusing on Discord community growth, ambassador programs, and product activation.

The Account Development Representative will identify business needs for strategic accounts, generate leads, conduct research, and enhance customer relationships to support future product sales.

The Key Account Director will lead strategic account expansions, engage with senior executives, drive solution sales, and deliver tailored value propositions for enterprise accounts.

As a Customer Success Engineer, you will solve complex customer issues by consulting on technical implementations, building reusable assets, and providing adaptive problem-solving in collaboration with Customer Success Managers.

As an Engagement Manager, you will manage strategic accounts, creating success plans and executing programs to drive customer value and revenue. You'll coordinate multi-stakeholder efforts, track progress, lead business reviews, and ensure alignment while navigating complex engagements.