Top Customer Success & Experience Jobs

The Account Manager will drive business growth by fostering relationships with sellers, developing strategies for growth, and collaborating with cross-functional teams.

Become the go-to expert for a product category, manage seller relationships, perform seller outreach and onboarding, spearhead marketing initiatives, and leverage data analytics to drive category growth.

As a Trust & Risk Agent, assist French users with trust and safety issues, de-escalate situations, investigate complex cases, and collaborate with teams to improve marketplace safety.

Lead the Customer Experience team, managing performance, driving improvements, and enhancing user experience through data insights and operational excellence.

Investigate trust and risk cases, review suspicious behavior and transactions, respond to customer email/chat inquiries, meet SLAs, identify trends, collaborate cross-functionally, and use metrics to improve processes while protecting buyers and sellers.

The Trust & Risk Agent provides support for customers with trust and safety issues, ensuring a safe platform through investigation, resolution, and collaboration with other departments.

As a Trust & Risk Agent, assist German users with escalated trust issues, de-escalate concerns, and enhance marketplace safety through effective communication and investigation.

As a Partnerships Manager, you'll grow seller communities in Japan by sourcing sellers, partnering with top sellers, and executing marketing initiatives.

As a Customer Experience Agent, you will resolve issues related to payments and orders, ensure timely customer satisfaction, and improve processes while becoming an expert on the company's products.

Drive customer experience by resolving issues related to payments, orders, and shipments while improving overall service quality.