Top Customer Success & Experience Jobs

Lead the Payments Partnerships team, managing relationships and driving initiatives with payment partners while mentoring team members and shaping the strategy.

As an Enterprise Account Manager, you'll manage relationships with large enterprise merchants, providing strategic advice and collaborating cross-functionally to enhance customer experience and satisfaction.

As an Account Manager, you'll manage relationships with innovative international merchants, drive commercial growth, and collaborate on diverse projects in a fast-paced environment.

The Account Manager at Adyen manages relationships with mid-sized, fast-growth merchants, focusing on commercial growth and customer satisfaction while collaborating with teams on various projects.

Lead the UK Account Management team, driving sustainable growth and mentoring leaders while managing key merchant relationships and executing commercial strategies.

The Onboarding Specialist will manage the onboarding lifecycle for merchants, ensuring compliance and a smooth rollout while collaborating with various teams to enhance processes and experiences.

Lead the UK Platforms Account Management team (team leads and senior AMs) to deliver 12–18 month commercial targets, drive portfolio growth, optimize platform workflows (onboarding, KYC, payouts), mentor people managers and senior ICs, manage high-stakes client negotiations and executive engagements, and foster cross-functional collaboration to scale Platforms and Marketplaces on Adyen.

Lead and scale the UK Enterprise Account Management function by managing Team Leads, delivering 12–18 month commercial targets, coaching people managers, driving portfolio growth, owning escalations with high-value merchants, optimizing workflows for account management at scale, and fostering cross-functional collaboration across Sales, Product, Tech, and Marketing.

Lead and coach a pooled Account Management team serving mid-market digital and e-commerce merchants. Own team commercial targets, drive product adoption and scalability initiatives (automation, Gainsight, Salesforce), handle escalations and negotiations, and collaborate cross-functionally to grow, retain, and optimize merchant portfolios.

The Technical Support Engineer assists merchants by providing knowledge on Adyen's platform and APIs, ensuring their successful integration and operational excellence.