Top Customer Success & Experience Jobs

As an Account Manager, you'll manage relationships with innovative international merchants, drive commercial growth, and collaborate on diverse projects in a fast-paced environment.

Lead the UK Account Management team, driving sustainable growth and mentoring leaders while managing key merchant relationships and executing commercial strategies.

Manage a pooled portfolio of mid-sized, fast-growth merchants to drive commercial growth, reduce churn, and improve customer satisfaction. Collaborate with Account Managers and internal teams, run projects, surface customer feedback, conduct spreadsheet-based analysis, and lead commercial discussions to identify opportunities.

The Onboarding Specialist will manage the onboarding lifecycle for merchants, ensuring compliance and a smooth rollout while collaborating with various teams to enhance processes and experiences.

Lead and scale the UK Enterprise Account Management function by managing Team Leads, delivering 12–18 month commercial targets, coaching people managers, driving portfolio growth, owning escalations with high-value merchants, optimizing workflows for account management at scale, and fostering cross-functional collaboration across Sales, Product, Tech, and Marketing.

Lead customer advocacy across Europe by building Customer Advisory Boards, merchant communities, and executive engagement programs. Embed customer insights into product and industry strategy, represent Adyen in industry forums, develop thought leadership and conference presence, and partner cross-functionally to amplify merchant voices and influence partners, regulators, and networks.

The Technical Support Engineer assists merchants by providing knowledge on Adyen's platform and APIs, ensuring their successful integration and operational excellence.

Lead and coach a pooled Account Management team serving mid-market digital and e-commerce merchants. Own team commercial targets, drive product adoption and scalability initiatives (automation, Gainsight, Salesforce), handle escalations and negotiations, and collaborate cross-functionally to grow, retain, and optimize merchant portfolios.

The Implementation Engineer will manage merchant integrations, provide technical consultation, and ensure excellent customer experience throughout project lifecycles.

Manage relationships with enterprise merchants, drive commercial negotiations, and provide strategic consultation on payments and financial services while mentoring team members.