Top Customer Success & Experience Jobs

The Customer Support Manager will lead the customer support operations across EMEA, enhance team performance, optimize workflows, and improve customer satisfaction.

The role involves client enablement, troubleshooting, communication, and operational support to enhance the client experience at Airwallex.

The Senior Account Manager will manage enterprise accounts, focus on customer engagement, and deliver technology solutions that meet client needs, while driving sales and achieving KPIs.

The Inbound Sales Representative will assist clients and partners, troubleshoot issues, manage communications, and support operational tasks to enhance customer experiences.

As a Customer Support Analyst, engage with customers to enhance their experience, resolve issues, and optimize support systems. Collaborate globally while handling complex interactions in a fast-paced environment.

As a Customer Success Manager at Airwallex, you'll drive customer reactivation, reduce churn, and identify growth opportunities by understanding client needs and leveraging data analysis.

As a Senior Manager of GTM & Ecosystem Partnerships, you will develop partnership strategies, coordinate due diligence, activate partners, and represent Airwallex at events, leveraging your network and experience in fintech and SaaS.

Manage a portfolio of 150-300 customer accounts to drive growth through upselling and building relationships, focusing on delivering tailored financial solutions.

As a Customer Support Analyst, you will enhance customer experience by resolving inquiries via email and phone, analyzing feedback for product improvements, and collaborating with various teams for efficient problem resolution.

Manage relationships with SME clients, identify opportunities for upselling and cross-selling, and ensure customer satisfaction through effective communication and problem-solving.