Top Customer Success & Experience Jobs

Lead a 25+ person account management and customer success organization across ANZ. Develop go-to-market strategies that increase product adoption, revenue, and retention within the SME and Growth segment. Manage four team leaders, cultivate executive client relationships, resolve escalations, track commercial and satisfaction KPIs, and collaborate with Product, Engineering, Marketing, and Revenue Operations to improve customer outcomes and scale the post-sale growth engine.

Manage a portfolio of SME customers in Vietnam by building relationships, driving product activation and adoption, identifying growth opportunities, increasing wallet share, and retaining accounts. The role involves customer education, proactive risk management, cross-functional collaboration, advocacy for customer needs, and improving customer success processes and experiences.

Lead a team of 15+ account managers and customer success managers, setting the strategy for post-sales growth, product adoption, wallet share, and client retention across the SME and Growth segment. Build scalable playbooks, processes, culture, and leadership capabilities while partnering cross-functionally with sales, product, operations, marketing, and strategy. Serve as a trusted advisor to key C-suite customers and drive high-impact commercial initiatives.

Design, implement and optimize onboarding and ongoing training programs. Create and iterate courseware, SOPs, exams and exercises; deliver workshops, coaching and assessments; partner with TLs and cross-functional teams to identify skill gaps, measure training effectiveness, and support product or process rollouts and certifications.

Manage and grow existing customers in target markets by operating self-service platforms and automation tools, proactively servicing accounts, responding to inquiries, identifying needs, driving product improvements, collaborating with sales/marketing/operations, and mitigating business risk.

Own growth for a portfolio of 1,000+ SME customers using data-driven insights and automation to drive product adoption, engagement, and revenue. Design and run one-to-many lifecycle campaigns, monitor intent signals and usage trends to trigger save and expansion outreach, identify friction points, and work cross-functionally to improve the customer journey.

Lead and scale an account management team to onboard and operate industry customers, drive renewals, cross-sell, and maximize customer lifetime value. Define strategies for segmented customer groups, coordinate with product and internal teams to build industry solutions, monitor performance against milestones, and deepen relationships across import/export e-commerce, digital media, gaming, online education, B2B trade, and logistics to grow transaction volume and revenue.

Manage client onboarding and account configuration for Airwallex customers. Collaborate with commercial, solution engineering, and product teams to set pricing, enable capabilities, maintain account settings, identify process improvements, and run on-shore programs to support US operational goals.

Drive customer onboarding and account configuration for Airwallex clients. Work with commercial, solution engineering, and product teams to configure pricing and capabilities, maintain account settings, identify onboarding improvements, and run on‑shore programs to enable US operational goals and smooth production transactions.

Lead and coach a team of Account Managers to drive revenue growth, retention and NPS for SME customers. Act as player‑coach on strategic accounts, set KPIs and operating rhythms, run executive reviews, manage forecasting and pipeline, resolve cross‑functional issues, and use data and customer feedback to influence product priorities and improve customer experience.