Top Customer Success & Experience Jobs

Lead and manage APAC (including China) technical support engineers, provide customer-facing troubleshooting for integrations, APIs and payment flows, coordinate incident escalation and resolution with engineering and stakeholders, identify product issues and drive improvements, and help build tools/processes to improve reliability and productivity.

Serve as primary escalation point for priority customers, manage high-stakes support issues end-to-end, coordinate across Onboarding, Risk, Compliance and Operations, optimise systems and workflows, analyse operational data to remove bottlenecks and improve customer experience and revenue outcomes.

Manage and grow a book of Mid-Market clients by building strong stakeholder relationships, driving adoption and upsell of Airwallex products, conducting QBRs, coordinating onboarding/integration, forecasting revenue, and using data to surface product gaps and influence roadmap decisions.

Lead end-to-end delivery of complex Spend and corporate card implementations across EMEA. Translate requirements into implementation plans, orchestrate cross-functional teams and external partners, advise on integrations with ERP/HRIS/accounting systems, troubleshoot integrations, create playbooks, and influence product roadmap to improve implementation outcomes.

Provide frontline support to customers via email and phone, troubleshoot and escalate issues, analyze customer feedback to identify product/process improvements, update self-service content, and partner cross-functionally to drive operational excellence.

Manage and grow enterprise cross-border payment clients by monitoring transactions, resolving issues (pricing, KYC/KYB, monitoring), providing data-driven optimization, collaborating with product/R&D, staying compliant with industry regulations, and driving product/process improvements to uncover new business opportunities.

Manage a portfolio of 50+ SME accounts to drive upsell, cross-sell, and NRR growth. Act as a product advisor on API integrations and payment flows, prioritize high-impact expansion opportunities, translate customer needs into product requirements, and build scalable onboarding/playbook processes for France while monitoring account health to prevent churn.

Serve as primary technical advisor for strategic enterprise clients, manage post-sales integration and support, optimize product adoption, resolve escalations, collaborate cross-functionally, and support QBRs and roadmap communications.

Serve as primary technical advisor for strategic enterprise clients post-sale. Own technical support, escalations, integration guidance, QBRs, product roadmap communication, and collaborate with sales, product, and engineering to optimize client adoption and performance.

Lead and scale a 20+ person Account Management organization for SME & Growth. Define GTM strategy to drive product adoption, revenue, retention; manage senior client relationships; set KPIs, train teams, collaborate cross-functionally, and act as escalation for complex client issues.