Top Customer Success & Experience Jobs

The Senior Solutions Consultant will drive complex deals, provide technical solutions, mentor peers, and build reusable assets while collaborating with sales and technical teams.

The Senior Manager of GTM Engineering leads a team of GTM Engineers, focusing on forecasting, coaching, performance inspection, and scaling client interventions. They drive discipline and accountability while collaborating with various departments to ensure successful client outcomes.

As an Account Manager II for SMB, you'll manage a book of 500 accounts to drive expansion revenue, renewals, and ensure customer satisfaction while collaborating with various teams. You'll conduct meetings and negotiate contracts.

The Enablement Manager leads training and coaching for global service teams, focusing on onboarding, skills development, and operational excellence to improve service quality and team performance.

The Customer Experience Sr. Manager leads the transformation of support into a proactive, AI-powered customer experience, managing the Knowledge Base Content Team and Change Agents. Responsibilities include developing strategies, ensuring content accuracy, and influencing product improvements through customer insights.

The Head of Renewals will lead the renewals function, manage a team, develop strategies, and collaborate cross-functionally to maximize customer retention and revenue growth.

Lead the onboarding and training for customer support employees, design scalable learning programs, and measure effectiveness through performance metrics.

The Senior Manager - Onboarding Architect will oversee the onboarding process for high-value customers, design strategies, execute onboarding delivery, and enhance processes across the organization.

The Technical Support Representative will handle technical support inquiries, troubleshoot complex issues, collaborate with engineering, and maintain customer satisfaction.

Lead and develop the customer support team, ensure operational excellence, enhance team performance through coaching, and drive customer satisfaction.