Leads Ericsson’s operational and commercial partnership with a major Japanese telecom customer. Owns contractual fulfillment, customer value realization, delivery performance, financial outcomes, risk management, governance, presales, renewals, and continuous improvement. Represents account and service delivery interests in senior forums, leads large cross-functional teams, and uses data, automation, and AI/ML to improve profitability and customer success. Requires strong telecom knowledge, program and financial leadership, commercial expertise, and business-level Japanese and English.

The Support Engineer Cloud provides solutions for customer-reported issues, ensures service level adherence, and manages software updates. Responsible for troubleshooting, maintaining stakeholder relations, and participating in sales engagements, this role demands extensive knowledge of cloud technologies and excellent communication skills.

Provide account-focused customer support by handling high-volume inquiries via phone and email, troubleshoot account and licensing data issues, manage cases in CRM/ERP, collaborate with distributors, partners, sales and customers, recommend process improvements, and maintain accurate records.