Top Customer Success & Experience Jobs

The Customer Experience Trainer is responsible for training Concierge and Submission Center teams, creating programs and documentation, resolving issues, and driving customer satisfaction efforts.

The Senior Customer Relations Specialist engages with customers to resolve issues, process claims, and maintain accounts, collaborating with operations to provide valid information and solutions.

The Client Services Associate provides customer support at drop-off orders, resolves issues, and ensures smooth order processing while traveling frequently for events.

Provide world-class customer care to customers, resolving inquiries through various channels, and ensuring high-quality service while meeting contact metrics.

The researcher at PSA will visually verify, identify, and classify sports trading cards while conducting research using various resources and maintaining communication with other departments.

As a Customer Success Manager, you will oversee repack business operations, maintain client relationships, forecast orders, and collaborate to enhance processes and client experiences.

As a PSA Verified Customer Success Manager, you will maintain customer acquisition and delivery schedules, improve workflows, monitor client health, and collaborate with various teams to enhance the customer experience in the PSA Verified repack ecosystem.

Lead VIP and high-value client relationships for the PSA Vault, design and launch a VIP program, coordinate white‑glove logistics and high-value shipments, handle escalations with legal/compliance, partner cross-functionally with Customer Care and Ops, and drive outbound growth to acquire recurring high-value collectors.

Lead and oversee the UX research function, setting strategy, executing research, and mentoring the team to support product development and design at Collectors.

Lead and deliver training for PSA Customer Care, develop and maintain curriculum, onboard new hires and temps, document and improve processes, collaborate with cross-functional teams, and support managers to ensure consistent training and performance improvements. Onsite in Santa Ana, CA.