Top Customer Success & Experience Jobs

Owns operational success for Brazilian banking and fintech partners using Wise Platform. Responsibilities include managing partner relationships, improving performance and retention, leading account plans and QBRs, coordinating incident response, navigating Brazil-specific compliance requirements, analyzing operational data, influencing product roadmaps, and driving cross-functional improvement initiatives. The role requires strong communication in Portuguese and English, technical fluency with APIs and integrations, and experience in payments, fintech, or financial services.

Own technical relationships for strategic Wise Platform partners after launch. Diagnose and resolve complex API, webhook, authentication, data flow, and integration issues; coordinate with Engineering, Product, Support, and Account Management; manage technical account health, SLAs, migrations, incidents, and feature adoption; surface partner feedback; and develop scalable documentation, tooling, and technical account management processes.

Own the post-sale lifecycle for North American enterprise payouts accounts, including partner onboarding, API integration go-lives, account health, technical issue triage, and revenue expansion. Drive adoption across payment corridors, currencies, payout flows, and business units. Build onboarding playbooks, health frameworks, QBR processes, escalation paths, and operational workflows while monitoring compliance and transaction metrics.

Own operational strategy, performance, and volume retention for enterprise banking and fintech partners. Lead cross-functional initiatives, incident resolution, business reviews, success plans, and process improvements. Analyze data to reduce operational issues, improve transfer success, and minimize churn. Partner with Account Management, Product, Engineering, Compliance, Legal, and other teams while influencing senior partner stakeholders and advocating for platform improvements, API integrations, and scalable operational solutions.

The Enterprise Support Specialist for Wise Platform drives operational efficiency by supporting partners from implementation to ongoing optimization and feedback gathering.

Lead operational relationships for Tier 1 EMEA partners (UK and Germany), acting as a strategic advisor to unlock revenue, influence product and servicing roadmaps, manage high-severity incidents, build scalable playbooks, mentor junior CSMs, and drive data-backed improvements using advanced analysis and operational metrics.

Lead a Solutions Engineering team to deliver post-sales technical consulting for partners integrating Wise via APIs. Guide architecture and integrations (REST/OpenAPI/OAuth2), design scalable microservice solutions, influence product roadmap, manage partner relationships, mentor team members, and occasionally contribute hands-on to project delivery while supporting partner launches across EMEA.