Top Customer Success & Experience Jobs

Lead global support for high-value customers, driving operational excellence, SLA adherence, revenue via service, team growth, cross-functional collaboration, capacity planning, and continuous improvement across multiple regions.

The Customer Support Site Lead will manage a team of Senior Team Leads, ensuring operational excellence and high customer service quality in Budapest while driving site strategy and compliance with local regulations.

Manage operational strategy and execution for a portfolio of enterprise banking and fintech partners. Own volume retention, operational performance, incident response, and partner success plans. Use data analysis to drive improvements, partner with account managers and cross-functional teams, influence product roadmaps, and streamline API/webhook integrations to scale operations and reduce friction.

Lead and scale a North America Account Management function for Wise Platform: build team, define AM strategy and KPIs, own P&L, drive upsell/cross-sell, resolve commercial and technical blockers, collaborate with product/engineering/legal/compliance, and directly engage with strategic partners.

Lead a Solutions Engineering team to deliver post-sales technical consulting for partners integrating Wise via APIs. Guide architecture and integrations (REST/OpenAPI/OAuth2), design scalable microservice solutions, influence product roadmap, manage partner relationships, mentor team members, and occasionally contribute hands-on to project delivery while supporting partner launches across EMEA.

Serve as primary partner contact for Wise Platform, driving implementation, operational setup, testing, launch support, and long-term strategic projects. Provide advanced support, run trainings/workshops, manage Zendesk and partner technical ecosystems, analyze partner data and KPIs, influence product improvements, and own cross-functional projects to optimize partner performance and SLAs.

The Enterprise Support Specialist for Wise Platform drives operational efficiency by supporting partners from implementation to ongoing optimization and feedback gathering.

Lead and develop a team of up to 10 Enterprise Support Specialists to ensure SLAs and partner satisfaction. Manage operational workflows, schedules, and long-tail accounts. Use partner data to drive insights, influence product and process improvements, and collaborate cross-functionally on strategic initiatives.

Lead operational relationships for Tier 1 EMEA partners (UK and Germany), acting as a strategic advisor to unlock revenue, influence product and servicing roadmaps, manage high-severity incidents, build scalable playbooks, mentor junior CSMs, and drive data-backed improvements using advanced analysis and operational metrics.

This 3-day immersive program offers hands-on workshops, job shadowing, and networking to boost confidence and explore fintech careers.