Top Customer Success & Experience Jobs

Own operational strategy, performance, and volume retention for enterprise banking and fintech partners. Lead cross-functional initiatives, incident resolution, business reviews, success plans, and process improvements. Analyze data to reduce operational issues, improve transfer success, and minimize churn. Partner with Account Management, Product, Engineering, Compliance, Legal, and other teams while influencing senior partner stakeholders and advocating for platform improvements, API integrations, and scalable operational solutions.

Own operational strategy, performance, and volume retention for enterprise banking and fintech partners. Lead cross-functional initiatives, incident resolution, data-driven business reviews, process improvements, and partner success plans. Analyze payment operations, resolve recurring issues, influence product roadmaps, and build relationships with senior stakeholders. Collaborate with account management, product, technology, legal, compliance, and implementation teams to improve transfer success, reduce operational friction, and enable partner growth.

Designs scalable Customer Success operations through process architecture, workflow automation, AI-enabled knowledge systems, and Salesforce optimization. The role structures machine-readable documentation, automates high-frequency CSM workflows, builds AI agents, improves data pipelines from Lightdash, and establishes partner UI/API diagnostic procedures. It also formalizes cross-functional operating agreements and leads adoption without direct authority.

The Enterprise Support Specialist for Wise Platform drives operational efficiency by supporting partners from implementation to ongoing optimization and feedback gathering.

Lead operational relationships for Tier 1 EMEA partners (UK and Germany), acting as a strategic advisor to unlock revenue, influence product and servicing roadmaps, manage high-severity incidents, build scalable playbooks, mentor junior CSMs, and drive data-backed improvements using advanced analysis and operational metrics.

Lead global support for high-value customers, driving operational excellence, SLA adherence, revenue via service, team growth, cross-functional collaboration, capacity planning, and continuous improvement across multiple regions.

The Customer Support Site Lead will manage a team of Senior Team Leads, ensuring operational excellence and high customer service quality in Budapest while driving site strategy and compliance with local regulations.

Lead a Solutions Engineering team to deliver post-sales technical consulting for partners integrating Wise via APIs. Guide architecture and integrations (REST/OpenAPI/OAuth2), design scalable microservice solutions, influence product roadmap, manage partner relationships, mentor team members, and occasionally contribute hands-on to project delivery while supporting partner launches across EMEA.