Top Customer Success & Experience Jobs

The Workforce Management Senior Specialist will oversee agent scheduling, manage performance metrics, create health reports, and improve operational efficiency while collaborating with various stakeholders.

The role involves localizing TPRM policies, overseeing risk activities, representing the group in governance forums, and supporting compliance with regulations and audit requests.

The Complaints Officer will investigate customer complaints, ensure fair resolutions, maintain regulatory compliance, and support product/process enhancements.

As a Complaints Officer, you will investigate and resolve customer complaints, ensuring compliance with regulations and enhancing customer satisfaction by collaborating with various teams.

Lead the Global Complaints team at Wise, ensuring exceptional service and managing complaints efficiently while collaborating with cross-functional teams to enhance customer experience.

The Technical Support Lead will manage the EMEA Technical Support team, ensuring rapid support for Wise Platform partners, coordinating incident responses, mentoring staff, and maintaining compliance with support SLAs.

The KYC Operations Associate Analyst is responsible for customer due diligence, transaction monitoring, record keeping and risk assessment to ensure compliance with KYC regulations. Duties include risk analysis of customer activities and communication with customers to resolve issues and maintain updated records.

Provide high-quality customer support to enterprise clients, troubleshoot platform-related issues, and collaborate with teams while maintaining records.

The Enterprise Support Specialist provides exceptional support to enterprise clients, resolving issues, collaborating with teams, and analyzing data for solutions.

The KYC Operations Team Lead supervises a team of KYC Analysts, ensuring compliance with regulations through customer due diligence reviews and enhancing team performance.