Top Customer Success & Experience Jobs

Onboards and maintains API-connected travel partners and vacation rental property managers on the Expedia Group platform. Responsibilities include collecting partner information, configuring properties, enabling products, loading merchandising campaigns, tracking KPIs, communicating with stakeholders, troubleshooting partner issues, providing training, and improving onboarding processes.

Manages a portfolio of hotel partner accounts across North America, overseeing commercial performance, rate and inventory access, production, and account health. Uses data to identify risks and opportunities, prepares partner reviews and reports, builds senior-level relationships, coordinates internal teams to resolve issues, supports renewals and onboarding, and contributes to negotiations and account planning.

Manage a portfolio of hotel partners across North America, overseeing commercial performance, rates, inventory, production, and account health. Analyze performance data, identify opportunities and risks, lead partner reviews, maintain senior relationships, coordinate internal teams, support renewals and onboarding, and provide recurring reporting. The role requires strong communication, organization, data interpretation, and developing negotiation skills while managing multiple accounts with moderate oversight.

Manages hotel partner relationships and optimizes property content, rates, availability, promotions, and marketplace performance. Provides data-driven consulting, revenue management guidance, market insights, and support for Expedia Group tools. Secures rates and promotions, drives partner engagement, meets KPI targets, promotes self-service, and supports traveler experience. Requires occasional partner travel of up to 20%.

Leads client success for media agency and non-endemic advertising partners, managing campaign strategy, creative production, launches, pacing, optimization, reporting, troubleshooting, and performance insights. Builds senior agency relationships, supports upsell and cross-sell opportunities, leads client calls, coordinates internal and vendor teams, mentors colleagues, and improves campaign processes. Requires strong media agency experience, campaign management expertise, analytical skills, and proficiency with advertising and workflow tools.

Supports and develops customer accounts through relationship building, commercial conversations, account planning, product recommendations, insights, business cases, contract processes, and stakeholder coordination. Learns customer industries, competitive markets, company offerings, sales techniques, and performance metrics while helping customers realize value from Expedia Group’s platform and solutions.

Manage and grow partner relationships by optimizing property content, rates, availability and promotions. Use market data to drive partner competitiveness, re-engage dormant partners, educate on self-service tools, and execute high-volume partner outreach to increase customer conversion.

Manage partner relationships for assigned market to optimize content, rates, availability and promotions on Expedia sites. Analyze market data, secure rate/availability and promotional offers, educate partners on self-service tools, re-engage dormant partners, and perform benchmarked daily partner outreach to drive conversion and demand.

Manage relationships with hotel partners to optimize content, rates, availability and promotions on Expedia sites. Use market data to drive partner competitiveness, secure rates during high-demand periods, educate partners on self-service tools, re-engage dormant partners, and handle a benchmarked volume of partner interactions to increase customer conversion.

Manage relationships with hotel partners to optimize content, rates, availability, and promotions on Expedia sites. Use market-specific data to increase partner competitiveness and customer conversion, re-engage dormant partners, support demand generation, and handle a benchmarked volume of daily partner interactions in English and Spanish.