Top Customer Success & Experience Jobs

Manage end-to-end onboarding for Vrbo vacation rental partners, guiding setup, platform configuration, connectivity, and launch readiness. Act as primary contact, track milestones, resolve issues, maintain accurate records, collaborate cross-functionally, educate partners, and drive process improvements to scale onboarding effectiveness.

The Associate Account Manager is responsible for managing lodging partners, driving growth, and ensuring success on Expedia's platform through effective relationship management and performance monitoring.

Manage a portfolio of lodging partners (predominantly phone-based) to ramp revenue, monitor performance, resolve issues, share product updates, and implement partner success strategies. Provide actionable insights, drive partner satisfaction, and collaborate internally to maximize partners' performance on Expedia Group platforms.

Lead and develop a team of account managers serving vacation rental partners to grow bookings and conversion. Coach partner consultations using marketplace data, review business plans, ensure activity and engagement targets, and collaborate cross-functionally to resolve issues and share product/operational insights with leadership.

Manage and grow a portfolio of hotel and lodging partners in Bangkok using data-driven insights and consultative support. Optimize content, rates, availability, and promotions to improve conversion, secure competitive deals during peak periods, drive adoption of Expedia Group tools, monitor KPIs and market trends, and conduct limited territory travel (0-20%).

Manage relationships with hotel partners to optimize content, rates, availability, and promotions on Expedia sites. Use market-specific data to increase conversion, secure inventory and offers during peak demand, support demand generation, re-engage dormant partners, and handle a benchmarked volume of partner interactions to drive partner performance and customer satisfaction.

Lead partner integrations and end-to-end configurations for connectivity and API adoption. Troubleshoot high-priority technical issues using SQL/Splunk/Kibana, validate partner performance, document procedures, coordinate cross-functional initiatives, and drive process and automation improvements to reduce time-to-live and cost-to-service.

The Commercial Intern will support the Partner Growth & Agility team by managing hotel partner accounts, conducting outreach, analyzing data, and contributing to competitiveness strategies in the travel industry.

Manage a portfolio of hotel partners in Tokyo to optimize content, rates, and availability; provide consultative revenue and marketing advice; secure seasonal deals; drive partner adoption of Expedia tools; collaborate across teams; coach junior colleagues; and travel 20-30% for partner visits to meet KPI targets.

The Senior Manager will oversee strategic payment partnerships, managing vendor relations, optimizing partner performance, and conducting contract negotiations, while aligning strategies with business goals.