Top Customer Success & Experience Jobs

The Enterprise Customer Success Manager focuses on engaging and retaining major clients, driving value through strategic partnerships and data-driven insights to ensure customer success and satisfaction.

Manage a portfolio of enterprise customers to drive adoption, retention, renewals and expansion. Own lifecycle from onboarding to renewal, use data and internal tools to measure health and utilization, take corrective actions, forecast risk and growth, and build trusted advisor relationships with senior technology leaders.

Manage an enterprise portfolio end-to-end to drive adoption, retention, renewals, and expansion. Use customer health and utilization data to forecast risk, recommend corrective actions, and enable customers to realize value. Build executive relationships, guide implementations and learning strategies, and collaborate with sales to meet gross and net retention goals.

Serve as a German-speaking enterprise Customer Success Manager focused on driving adoption, outcomes, renewals and expansion. Build C-level relationships, run QBRs/EBRs, deliver data-driven insights, success plans, and consultative engagements while collaborating cross-functionally to mitigate risk and scale processes.

Manage high-volume B2B SaaS customer lifecycle including forecasting, renewals, quoting, negotiations, and order submission; identify expansion/up-sell opportunities; collaborate with Sales, Revenue, Marketing and Legal; use data-driven strategies to mitigate risk and improve efficiency.