Top Customer Success & Experience Jobs

Owns customer relationships from late-stage sales through onboarding and transition to long-term account management. The role coordinates with Sales, Product Delivery, Product, Support, and Operations; manages onboarding governance, milestones, risks, issues, and executive communications; educates customers on Mastercard’s operating model and escalation paths; and ensures successful implementation, customer satisfaction, and continuity after go-live.

Manage newly signed Mastercard customers from late-stage sales through onboarding and transition to account management. Own customer relationships, align expectations with delivery teams, govern milestones, communicate risks, facilitate executive engagement, educate customers on Mastercard processes, and ensure successful go-live and handoff. The role requires cross-functional leadership across Sales, Product Delivery, Support, Operations, and Account Management.

Lead customer integrations from kickoff through configuration, testing, launch, and post-go-live support. Serve as the primary technical customer contact, recommend scalable solutions, manage integration plans, risks, dependencies, and status updates, and drive issue resolution. Support Sales with technical discussions, feasibility assessments, solution design, and requirements translation. The role requires strong English and Italian communication, API integration experience, customer-facing technical skills, and the ability to manage multiple efforts concurrently.

Lead customer integrations from kickoff through configuration, testing, and launch, serving as the primary technical contact during onboarding and post-go-live. Partner with Sales on technical pre-sales discussions, solution design, feasibility assessments, and requirements translation. Manage integration plans, risks, dependencies, stakeholder communication, issue resolution, and multiple customer efforts in parallel. Provide clear technical guidance to technical and non-technical audiences across complex customer environments.

Support European customers through API- and SFTP-based integrations from onboarding to launch and post-go-live. Act as the primary technical contact, create integration plans, manage risks and dependencies, resolve issues, and communicate with technical and non-technical stakeholders. Partner with Sales on pre-sales solution design, feasibility assessments, technical discussions, and translating customer needs into technical requirements. Manage multiple integration efforts while providing high-touch customer support.

Lead customer onboarding and post-launch integrations for Mastercard Ethoca solutions across Europe. Serve as the primary technical contact, guiding customers through configuration, testing, launch, issue resolution, risk tracking, and stakeholder communication. Support Sales with technical discussions, feasibility assessments, solution design, and requirements translation. Manage multiple integration efforts in parallel while coordinating internal teams and providing high-touch customer support.

Lead customer integrations from kickoff through configuration, testing, and launch, serving as the primary technical contact during onboarding and post-go-live. Support pre-sales solution design, feasibility assessments, and technical discussions with Sales. Manage integration plans, risks, dependencies, stakeholder communications, and issue resolution across multiple concurrent efforts. Translate customer needs into technical requirements and provide clear guidance to technical and non-technical audiences.

Lead customer integrations from kickoff through configuration, testing, and launch, serving as the primary technical contact during onboarding and post-go-live. Develop integration plans, manage risks and dependencies, resolve issues, and communicate status across stakeholders. Partner with Sales on pre-sales technical discussions, feasibility assessments, solution design, and technical requirements. Provide high-touch customer support while managing multiple integration efforts in parallel.

Leads customer API and SFTP integrations from onboarding through launch and post-go-live support. Acts as the primary technical contact, develops integration plans, manages risks and dependencies, resolves issues, and provides status updates. Partners with Sales on technical discussions, solution design, feasibility assessments, and technical requirements. The role requires customer-facing technical fluency, strong execution, stakeholder management, and communication in English and Italian.

Owns customer onboarding and post-launch technical integrations across Europe, guiding customers through configuration, testing, launch, and issue resolution. Builds integration plans, tracks risks, manages dependencies, and communicates status. Partners with Sales on pre-sales technical discussions, solution design, feasibility assessments, and technical requirements. Requires strong English and Italian communication, API experience, customer-facing technical expertise, and the ability to manage multiple integration efforts simultaneously.