Top Customer Success & Experience Jobs

Coordinate end-to-end processing implementation projects for Mastercard customers and representatives. Provide technical testing expertise, implementation guidance, customer support, training, and process documentation. Manage multiple implementations across products, services, markets, and key customers while ensuring network interfaces and systems can accurately process electronic payments. The role requires customer communication, project management, basic payment processing knowledge, and familiarity with networks, applications, mobile payments, and APIs.

Coordinate end-to-end processing implementation projects for Mastercard customers and representatives. Provide testing expertise, technical guidance, and implementation support for products and services. Manage multiple customer projects, document standard and customized implementation processes, advise customer support teams, and deliver training to customers and internal teams. The role requires knowledge of networks, applications, payment transaction processing, APIs, and project management.

Leads end-to-end payment processing implementations for Mastercard customers and financial institutions. Serves as the primary customer contact, provides testing and technical implementation guidance, coordinates multiple projects, documents standard and customized processes, and delivers training. The role requires knowledge of IT systems, networks, applications, APIs, mobile payments, transaction processing, project management, and customer communication.

Lead post-sale account ownership for wholesale trade customers: drive implementation, adoption and GDV growth by coordinating internal teams, enabling customers operationally, running business reviews, and identifying expansion opportunities.

Manage onboarding and ongoing success for clients using Mastercard credit risk analytics. Coach customers, run demos and training, manage projects, liaise with product, engineering and sales, track adoption and churn risk, and drive feature improvements based on customer feedback.

Manage strategic B2B security-solution partners from onboarding through ongoing relationship management. Monitor adoption, satisfaction, performance, revenue, and service levels; lead governance and executive business reviews; identify risks and expansion opportunities; and execute joint growth plans. Collaborate across Product, Sales, Marketing, and Customer Success to improve partner outcomes, renewals, adoption, and revenue. Represent partner needs internally and use analytics and AI-driven insights to guide scalable recommendations.

Manages strategic technology accounts across acceptance and digital merchant sectors. Serves as the primary customer contact, resolves technical and operational escalations, supports product implementations, analyzes payment operations, coordinates training, and contributes to account planning. Partners with Sales, Marketing, Product, and technical teams to optimize customer performance, deliver enhancements, communicate feedback, and identify growth opportunities. Requires strong relationship management, payments expertise, analytical ability, and technical-business translation skills.

Manage strategic B2B security-solution partners throughout onboarding and ongoing engagement. Monitor adoption, satisfaction, performance, service levels, and revenue; lead governance and executive business reviews; coordinate cross-functional teams; drive renewals, expansion, and product adoption; and advocate for partner needs. The role requires strong analytics, communication, relationship management, and the ability to translate partner insights into scalable growth initiatives.

Leads technical solution design, customer onboarding, implementation, and ongoing support for Mastercard’s Open Finance and digital solutions. Coordinates commercial, product, engineering, and customer stakeholders; ensures governance and standards compliance; develops technical documentation and repeatable processes; integrates APIs and SDKs; and mentors junior team members.

Leads technical solution design, customer onboarding, implementations, and ongoing support for Mastercard’s open finance and digital solutions. Coordinates delivery across commercial, product, engineering, and technology stakeholders; ensures governance and technical standards; develops documentation and repeatable processes; and mentors junior team members. The role requires strong Java development, architecture, API and SDK integration, customer implementation leadership, stakeholder management, and communication skills.