Top Customer Success & Experience Jobs

Lead and build a Support & Retention Experience function for a B2B developer-facing platform: design customer health monitoring, establish post-production support and SLAs, automate playbooks, align cross-functional data and integrations, identify expansion opportunities, and drive retention and platform adoption while coaching a high-performing team.

Lead creation of a Support and Retention Experience function to monitor customer health, build post-production support, automate playbooks, align cross-functional data, identify expansion opportunities, and drive retention and platform adoption.

Own the post-enablement customer journey for live production customers: monitor API performance and health, operate proactive alerting, define customer health scores and playbooks, coordinate issue resolution across SRE/engineering/product, surface in-platform guidance, identify expansion opportunities, and provide data-driven reporting to leadership to improve retention and platform adoption.

Own the post-enablement experience for production customers: monitor API performance and usage, define customer health scores, operate proactive alerting, run post-go-live playbooks, coordinate resolution across SRE/engineering/product, surface in-platform guidance, identify expansion opportunities, and provide data-driven visibility to leadership.

Own the post-enablement experience for live production customers: monitor API performance and health, build health scores and alerting, maintain playbooks, coordinate cross-functional issue resolution, surface in-platform guidance, identify expansion opportunities, and provide leadership with data-driven visibility to improve retention and adoption.

Lead and build a Support & Retention Experience function to monitor customer health, establish post-production support and SLAs, automate playbooks, integrate cross-functional data, identify expansion opportunities, and provide leadership visibility to improve retention and platform adoption.

Own the post-enablement customer journey for live production customers: monitor API performance and health, operate proactive alerting, build playbooks, coordinate issue resolution across SRE/engineering/product, surface in-platform guidance, identify expansion opportunities, provide leadership insights, and synthesize customer feedback into product improvements to drive adoption and retention.

Own the post-enablement customer journey for production customers: monitor API performance and health, operate proactive alerting, maintain playbooks, coordinate incident resolution across SRE/engineering/product, surface in-platform guidance, identify expansion opportunities, and provide data-driven visibility to leadership.

Own the post-enablement customer journey for live production customers: monitor API performance and usage, define customer health scores and alerts, build playbooks, coordinate cross-functional issue resolution, surface diagnostics in-platform, identify expansion opportunities, and provide data-driven insights to leadership to improve retention and platform adoption.

Build and lead a Support & Retention Experience function to monitor customer health, operate post-production support, automate playbooks, align cross-functional teams, surface expansion opportunities, and improve retention and platform adoption.