Top Customer Success & Experience Jobs

Lead regional Customer Success for Africa and East Arabia, ensuring onboarding, adoption, and value realization of Mastercard Services network products. Build and coach a high-performing team, drive customer health and expansion, identify upsell opportunities, translate technical capabilities for customers, and collaborate cross-functionally to grow revenue and customer advocacy.

Responsible for providing technical customer support, enhancing customer experience, troubleshooting inquiries, and contributing to process improvements. Builds long-term relationships with business and enterprise customers, ensuring satisfaction and retention through timely issue resolution.

Own technical relationships with strategic payment-industry clients, serving as a trusted advisor and driving customer success. Diagnose transaction and approval-rate issues using performance data, recommend platform and operational improvements, support adoption of new capabilities, and resolve complex challenges with Product, Support, Sales, and market teams. Document best practices, communicate technical insights to diverse stakeholders, and help improve operational stability and business growth.

Lead Customer Care Performance for EEMEA, ensuring product health, managing incidents and stakeholder engagement, driving data-driven insights, tech-to-tech customer relationships, and regional technology transformation to improve customer resilience and satisfaction.

Supports technical account management by analyzing customer data, creating dashboards and reports, monitoring customer health and transaction performance, identifying trends and risks, and providing insights for decision-making. Manages selected customer relationships, helps resolve operational challenges, and collaborates with Product, Operations, Engineering, Sales, and other teams to improve customer outcomes. Contributes to reporting automation, data quality improvements, and customer success initiatives.

Support and grow Mastercards Pacific Islands customer relationships by assisting account managers with account plans, performance analysis, reporting, and customer materials. Coordinate cross-functional teams to deliver strategic payments projects, track initiatives, prepare customer meetings, and gradually take ownership of smaller accounts to drive commercial growth and financial inclusion across the region.

Lead strategic, multi-channel personalization programs for top-tier customers: design roadmaps, measure ROI, optimize campaign performance, support renewals and upsell, provide subject-matter expertise, and mentor junior consultants while coordinating cross-functional teams to deliver measurable business outcomes.

Support regional Customer Success priorities by engaging stakeholders, driving product adoption and business growth, and ensuring technical and program readiness. Collaborate with cross-functional teams to identify optimization opportunities, generate qualified expansion leads, develop scalable training and playbooks, translate technical capabilities for customers, and gather feedback to improve products and processes.

Manage regional customer success for Mastercard Services: drive customer engagement, identify growth opportunities, ensure technical and program readiness, translate technical capabilities to customer-centric solutions, develop scalable training/playbooks, and provide product feedback to improve outcomes and retention.

Lead customer engagement, drive adoption and expansion of Mastercard Services products, translate technical capabilities into customer solutions, develop scalable training/playbooks, analyze customer metrics, identify optimization and upsell opportunities, and provide cross-functional feedback to improve products and retention.