Top Customer Success & Experience Jobs

Lead Customer Success for Mastercard's Small and Medium Enterprise segment in North America, driving retention, renewals, expansion, and revenue growth across strategic accounts. Own executive relationships, account health, and escalation management while partnering with Sales, Product, Risk, and Operations to ensure customer value, onboarding, billing accuracy, and long-term partnership outcomes.

Drive customer outcomes and adoption for Mastercard Services by engaging stakeholders, identifying optimization and expansion opportunities, translating technical capabilities into customer-centric solutions, and developing scalable training/playbooks. Collaborate with cross-functional teams to deliver value, report product gaps, and support program readiness to increase renewals, reduce support, and generate qualified leads.

As an Associate Managing Consultant, lead multi-channel strategies and campaigns in customer acquisition and engagement marketing, oversee project execution, and manage stakeholder relationships while providing strategic insights and team leadership.

The Senior Analyst will manage B2B customer relationships, identify opportunities, and drive business growth through consultative sales and client engagement.

The role involves providing technical support and service to business customers, ensuring satisfaction, analyzing inquiries, and enhancing service delivery.

The Specialist manages daily operations of Cross Border Services, supports customers, conducts trend analysis, and improves service delivery in a Contact Center, requiring fluency in Mandarin and strong communication skills.

The Specialist manages day-to-day operations of Cross Border Services within the Contact Center, ensuring quality support and identifying process improvements. They engage with customers through various channels and analyze trends to enhance service delivery.

Responsible for providing technical customer support, enhancing customer experience, troubleshooting inquiries, and contributing to process improvements. Builds long-term relationships with business and enterprise customers, ensuring satisfaction and retention through timely issue resolution.

Provide high-level technical support for Mastercard's B2B and B2E customers in the Japanese market, ensuring customer satisfaction and resolving technical inquiries.

Provide technical account management support for the Payment Gateway product, focusing on customer integration, support, and operational reviews.