Top Customer Success & Experience Jobs

Lead end-to-end customer onboarding and integration for strategic accounts: gather requirements, scope and configure systems, run functional testing, provide product/technical expertise during pre-sales, deliver demos and training, collaborate with product and internal teams, and mentor analysts. Manage expectations and complex projects to deliver production-ready integrations and continuous improvements.

Manage regional customer success for Mastercard Services by driving customer engagement, adoption, and retention of network products. Partner cross-functionally to identify expansion opportunities, translate technical capabilities into customer solutions, create scalable playbooks and training, report product feedback, and use data-driven insights to improve customer outcomes and business value.

Owns technical and operational customer relationships for a portfolio, drives issue resolution, executes projects, supports releases and readiness, delivers data-driven insights, mentors junior staff, and contributes to process and solution improvements to maximize customer value.

The Director, Customer Success will lead a team to ensure customer satisfaction, manage operational processes, coordinate product launches, and foster long-term relationships, all while enhancing the value of Mastercard's offerings.

Drive customer performance by engaging clients to optimize approval, authentication, fraud reduction, and chargeback processes. Monitor standards violations, analyze data to identify performance gaps, and recommend solutions including Mastercard products, training, and franchise services. Collaborate cross-functionally to implement programs, share best practices, and report on metrics.

Lead post-sale account ownership for wholesale trade customers: drive implementation, adoption and GDV growth by coordinating internal teams, enabling customers operationally, running business reviews, and identifying expansion opportunities.

Lead issuer activation and expansion of Mastercard Corporate Solutions products. Manage end-to-end activation programs, drive GTM initiatives, coordinate cross-functional teams, ensure early adoption, identify growth opportunities, and translate client feedback into product and process improvements. Serve as strategic SME to issuer stakeholders, support commercialization, and promote thought leadership to accelerate revenue and product usage.

Lead issuer activation and expansion for Corporate Solutions in Europe: manage end-to-end activation programs, support GTM, drive adoption and revenue, coordinate cross-functional teams, surface client insights, and champion lifecycle and implementation improvements.

Lead regional customer success for Mastercard Services, driving customer engagement, adoption, and retention for network products. Collaborate cross-functionally to identify expansion opportunities, translate technical capabilities into customer solutions, develop scalable training/playbooks, analyze customer metrics, and provide product feedback to improve offerings and value realization.

Lead customer health, retention, and net revenue growth for Mastercard's SME segment in North America. Manage strategic accounts, executive relationships, renewals, and expansion. Partner cross-functionally with Sales, Product, Risk, and Operations to drive value, forecast revenue, and resolve escalations. Build and mentor a high-performing Customer Success team.