Top Customer Success & Experience Jobs

The Associate Customer Support Technician will provide customer service, troubleshoot technical issues, and assist with product inquiries while maintaining high customer satisfaction scores.

As a Client Executive, you will manage customer accounts, drive adoption of Cytora's AI solutions, and build relationships with clients while aligning strategic goals through business reviews and workshops.

The Solution Specialist will drive the adoption of software products, engage customers, monitor usage, and capture feedback to enhance outcomes in a remote capacity with minimal travel.

Lead proactive outreach to high-risk customers (initially billing/non-pay), resolve payment and access issues, recover ARR, track outcomes, and coach a small team to improve retention processes and playbooks.

Proactively engage high-risk customers (initially non-pay/billing issues) via phone and email to resolve billing friction, prevent suspension/cancellation, track outcomes, and collaborate with Billing, Support, and Customer Success to improve retention and refine churn-prevention playbooks.

As a Customer Support Technician, you'll provide exceptional customer service, troubleshoot technical issues, and escalate complex problems, ensuring customer satisfaction through effective communication.

As a Customer Support Technician, you'll assist customers via phone, chat, or email, resolving basic technical issues and providing excellent service while escalating complex problems.

The Director, Customer Enablement & Learning will manage customer training and learning experiences for Applied's software, focusing on strategies that increase customer proficiency and adoption while leading a dedicated team.

As an Associate Customer Support Technician, you will provide excellent customer service and troubleshoot basic technical issues for software products, escalating more complex problems as needed while ensuring a seamless user experience.

The Senior Customer Success Manager will manage complex customer accounts, drive product adoption, lead QBRs, mitigate renewal risks, and mentor peers.