Top Customer Success & Experience Jobs

As a Customer Support Technician, you'll provide exceptional customer service, troubleshoot technical issues, and escalate complex problems, ensuring customer satisfaction through effective communication.

As a Customer Support Technician, you'll assist customers via phone, chat, or email, resolving basic technical issues and providing excellent service while escalating complex problems.

Lead and develop a team of Services Advisors to scope training, consulting, and technical engagements. Improve scoping accuracy and efficiency using AI and automation, present scopes to customers, partner with Sales and Integration Services, manage opportunity pipelines, and deliver client-focused solutions that drive services revenue and operational improvements.

As a Client Executive, you will manage customer accounts, drive adoption of Cytora's AI solutions, and build relationships with clients while aligning strategic goals through business reviews and workshops.

Lead North America agency adoption and engagement for Applied's commercial collaboration portfolio. Set strategy, build scalable operating models and playbooks, align cross-functional teams, and personally lead executive agency engagements and large migrations to drive day-to-day usage and bound premium. Combine human-led and digital adoption motions and reinforce network effects between agencies and carriers.

Develop, test, and deliver in-app Pendo content (guides, tooltips, announcements, surveys) to drive product adoption. Serve as Pendo SME, use analytics to optimize content, customize guides with JavaScript, train teams and partners, and collaborate cross-functionally to ensure accurate, on-brand in-product help and continuous improvement.

As a Business Development Associate, you'll manage inbound leads, connect clients with solutions, and develop relationships while advancing in your career.

The Manager of Customer Support will lead the team, manage escalated cases, drive operational excellence, and coach team members to improve customer outcomes.

Manage customer implementation projects end-to-end: plan and adapt deployments, lead setup/configuration and troubleshooting, serve as primary customer point of contact, build trust-based relationships, translate technical details for customers, act as product SME and coordinate cross-functional handoffs.

Proactively engage high-risk customers (initially non-pay/billing issues) via phone and email to resolve billing friction, prevent suspension/cancellation, track outcomes, and collaborate with Billing, Support, and Customer Success to improve retention and refine churn-prevention playbooks.