Top Customer Success & Experience Jobs

As a Client Executive, you will manage customer accounts, drive adoption of Cytora's AI solutions, and build relationships with clients while aligning strategic goals through business reviews and workshops.

Lead proactive outreach to high-risk customers (initially billing/non-pay), resolve payment and access issues, recover ARR, track outcomes, and coach a small team to improve retention processes and playbooks.

Proactively engage high-risk customers (initially non-pay/billing issues) via phone and email to resolve billing friction, prevent suspension/cancellation, track outcomes, and collaborate with Billing, Support, and Customer Success to improve retention and refine churn-prevention playbooks.

Provide frontline technical support for insurance software via phone, chat, and email. Troubleshoot and resolve basic issues, document interactions in CRM, attach or draft KB articles, escalate complex problems, participate in training and product testing, meet SLA and customer satisfaction targets, and work rotational IST shifts.

As a Customer Support Technician, you'll provide exceptional customer service, troubleshoot technical issues, and escalate complex problems, ensuring customer satisfaction through effective communication.

As a Customer Support Technician, you'll assist customers via phone, chat, or email, resolving basic technical issues and providing excellent service while escalating complex problems.

As an Associate Customer Support Technician, you will provide excellent customer service and troubleshoot basic technical issues for software products, escalating more complex problems as needed while ensuring a seamless user experience.

Lead and develop a team of Services Advisors to scope training, consulting, and technical engagements. Improve scoping accuracy and efficiency using AI and automation, present scopes to customers, partner with Sales and Integration Services, manage opportunity pipelines, and deliver client-focused solutions that drive services revenue and operational improvements.

Early-career Customer Success role supporting retention and NPS by building trusted customer relationships, leading QBRs and success planning, monitoring health and product adoption, and partnering cross-functionally to resolve issues and support growth.

Develop, test, and deliver in-app Pendo content (guides, tooltips, announcements, surveys) to drive product adoption. Serve as Pendo SME, use analytics to optimize content, customize guides with JavaScript, train teams and partners, and collaborate cross-functionally to ensure accurate, on-brand in-product help and continuous improvement.