Top Customer Success & Experience Jobs

Manages post-sale customer success for HPE Networking accounts, coordinating technical and non-technical support across multiple organizations. Monitors case progress, leads case reviews and operational reviews, manages escalations, delivers root cause analyses, analyzes issue trends, provides software upgrade guidance, conducts support training, and maintains customer documentation. Requires strong IP network expertise, communication, leadership, and occasional regional travel.

Provides advanced technical support and consulting for complex customer environments. Resolves cross-technology incidents, designs and delivers support solutions, manages escalations, and aligns technical services with customer needs. Builds senior-level customer relationships, supports contract renewals and service revenue growth, leads programs and projects, and coaches junior consultants. The hybrid role requires approximately two days per week in an HPE office.

Leads proactive support service delivery for assigned customer accounts, managing SLAs, account support plans, operational reviews, technical escalations, service quality, customer satisfaction, delivery costs, and account retention. Builds customer and internal relationships, coordinates technical resources, identifies upselling opportunities, supports pre-sales and renewals, and advises customers on IT operations, service improvements, and technology strategy.

Delivers proactive technical account services for HPE Complete Care and GreenLake customers. Builds customer relationships, develops account support plans, conducts technical and support activity reviews, analyzes incidents to reduce recurrence, manages operational profiles, coordinates support credits, and provides guidance on HPE technologies and services. The role collaborates with account teams and back-office functions to fulfill contractual service commitments and identify opportunities for additional services.

Manages assigned customer accounts by developing support plans, conducting support planning and technical reviews, analyzing incident trends, maintaining operational profiles, and delivering scheduled proactive services. The role focuses on improving customer outcomes, reducing support incidents and recurrence, coordinating account teams, and moving customers from event-driven to experience-driven service.

Delivers proactive HPE services to assigned GreenLake and Complete Care customers. Responsibilities include developing account support plans, conducting support and technical reviews, analyzing incident trends, managing operational profiles, coordinating support credits, providing technical guidance, recommending preventive solutions, and identifying additional service opportunities. Requires strong Cantonese and English proficiency, customer relationship skills, and knowledge of HPE technologies and services. The role is hybrid, averaging two days weekly in an HPE office.

Provides post-sales technical and account support for assigned customers. Resolves incidents, applies technical solutions, manages escalations, aligns customer and business needs, supports account plans and renewals, identifies service revenue opportunities, and maintains customer satisfaction and retention. The role also manages small team projects and communicates solutions to technical staff and management.

Provides post-sales technical account management for Juniper networking customers. Acts as the primary customer and vendor liaison, coordinates service delivery, manages escalations and SLAs, leads operational reviews, assesses network health and risks, and recommends improvements to configurations, topology, software, and deployments. Requires deep IP/MPLS and data-center networking expertise, customer-facing experience, and the ability to coordinate cross-functional technical teams.

Provides strategic technical account support for Federal customers in classified environments. Serves as the primary customer-facing delivery lead, manages escalations, coordinates technical and business teams, develops account plans, reviews service health, mitigates risks, and recommends operational improvements. Advises customers and sales teams on complex infrastructure support solutions while mentoring team members and leading mission-critical service delivery.

Provides strategic technical account support for Federal customers in classified environments. Serves as the primary customer-facing delivery lead, manages escalations, coordinates engineering and service teams, develops account plans, assesses risks, and improves service delivery. The role requires expertise in enterprise infrastructure, customer relationship management, project coordination, operational processes, and mission-critical support, along with an active TS/SCI clearance with full-scope polygraph.