Top Customer Success & Experience Jobs

The Client Service Manager will provide client support, manage operations and risks, and facilitate improvements in service delivery for investment products.

The GP Engagement Manager will build and manage relationships with General Partners, ensuring effective service delivery and product awareness while analyzing data for improved offerings.

Lead the digital learning platform, BlackRock Academies, by developing a strategy for learning and development that aligns with business goals, driving innovation with learning technologies, and managing stakeholder relationships effectively.

The role involves supporting the Client Business team in managing relationships with institutional clients, developing investment solutions, and coordinating internal resources for client engagements.

The Associate will oversee client service delivery, handle inquiries and issues, and promote client satisfaction through proactive solutions and collaboration across teams.

The role involves supporting Aladdin clients, resolving technical inquiries, partnering with development teams, and improving user experience through process enhancements. It requires engaging stakeholders and identifying product improvement opportunities.

The Analyst will respond to customer inquiries, support issue resolution, process transactions, assist with account research, and manage client relationships while promoting a strong customer service culture.

Lead the global Account Management team, ensuring strategic alignment and operational excellence for 200+ clients in Private Data Services. Oversee client engagement, operational improvements, and team development while collaborating with various stakeholders.

Manage and execute various in-person and virtual events, involving project management, vendor relations, and post-event reporting while aligning with overall event strategy and budget.

Drive client success strategy and lead a global team to enhance client experience through technology and operational excellence. Collaborate with cross-functional teams to ensure measurable outcomes for clients.