Top Customer Success & Experience Jobs

Manage and deepen strategic client relationships for the Aladdin ecosystem, drive adoption, value realization, renewals and revenue growth, coordinate cross-functional delivery, and lead executive-level client engagements and account planning.

Oversee technology audits, manage audit processes, engage stakeholders to assess risks, and ensure compliance in financial services.

The Technical Account Manager will manage relationships with Limited Partner clients, onboard new clients, ensure data quality, and provide product education and support.

Support day-to-day client experience across BlackRock's cash and liquidity products by delivering client requests, preparing RFPs and performance materials, automating recurring deliverables, maintaining CRM and reports, partnering on onboarding and regulatory reporting, and supporting Global Sales to improve processes, controls, and client retention.

Serve as a strategic, client-facing relationship manager for Aladdin, driving enterprise adoption, renewals, upsells, and commercial outcomes. Build senior executive relationships, coordinate cross-functional BlackRock teams, translate client needs into Aladdin-enabled solutions, relay product feedback to Product Management, and guide clients from implementation through value realization.

The role involves managing client relationships, driving user adoption of technologies, and ensuring client satisfaction while preventing churn. The candidate will lead strategic initiatives, collaborate across teams, and develop strong rapport with clients in the Middle East, focusing on Public and Private asset classes.

Client-facing Director managing complex institutional Aladdin relationships. Act as account quarterback for senior stakeholders, drive commercial growth and renewals, coordinate cross-functional delivery, manage account operations and executive materials, maintain platform fluency across investment, risk, operations, and data, and use AI/data tools to scale productivity and engagement.

The Associate CSM role involves building client partnerships, advising on data usage, optimizing workflows, and driving the adoption of Preqin's solutions while ensuring exceptional client experiences.

Provide 24x7 technical support to C-level executives, assisting with hardware and software issues, managing assets, and offering application support on multiple operating systems. Engage in user outreach, solve desktop problems, support in-house applications, and provide audiovisual assistance as needed.

The Technical Relationship Manager will work with clients to optimize the use of Aladdin, manage relationships, and ensure effective adoption of product offerings.