Top Customer Success & Experience Jobs

Manages strategic relationships with complex enterprise Managed Services customers, driving adoption, satisfaction, retention, renewals, and expansion. Develops success plans, monitors KPIs, handles escalations, coordinates technical and operational resolutions, and communicates with executive stakeholders. Partners with sales and internal teams to align services with customer needs, identify growth opportunities, improve service delivery, and resolve issues. Coaches junior customer success professionals and leads internal initiatives.

Manages the technical relationship for managed services customers, serving as a trusted advisor and technical escalation point. Owns technical roadmaps, lifecycle and risk management, incident and problem resolution, service improvement, governance reviews, and optimization initiatives. Translates business needs into technical recommendations across cloud, security, infrastructure, workplace, and lifecycle services. Collaborates with delivery teams, vendors, architects, and commercial stakeholders to support transitions, proposals, renewals, and service expansion.

Serves as the primary technical advisor for managed services customers, overseeing technical roadmaps, lifecycle risks, incident and problem resolution, service improvement, governance, and optimization. The role translates business needs into technical recommendations, leads reviews and root-cause analyses, coordinates internal and vendor teams, supports solution expansion, and promotes adoption of cloud, security, infrastructure, workplace, and professional services capabilities.

The Inside Sales Manager leads and develops an inside sales team, focusing on revenue growth, customer engagement, and team performance through coaching and strategy.