Top Customer Success & Experience Jobs

Leads strategic CRM client relationships, advising senior stakeholders on CRM strategy, customer journeys, personalization, automation, AI, and data initiatives. Owns client health, adoption, satisfaction, ROI, QBRs, delivery oversight, risk mitigation, renewals, upsell, and cross-sell growth. Partners with Sales, Delivery, Product, Engineering, and Consulting teams to ensure successful implementations and long-term customer outcomes.

Lead Customer Success for Sailthru within Publisher Cloud, owning retention, Net Revenue Retention, expansion, adoption, NPS, and advocacy. Manage enterprise portfolio, drive lifecycle and email personalization strategies, run account planning and forecasting, mitigate churn, develop CSM team, and partner with Sales, Product, Operations, and Support to deliver measurable customer outcomes and growth.

Leads Zeta’s UK enterprise customer-growth strategy across retention, expansion, executive relationships, and delivery. Builds and manages a Key Account Director organization, establishes strategic account plans, coordinates cross-functional teams, identifies expansion opportunities, manages customer risk, and improves revenue retention and product adoption. The role develops repeatable customer-growth playbooks, strengthens executive engagement, and scales the model across EMEA.

The Senior Client Success Manager - Programmatic manages programmatic advertising accounts, leading client communications, optimizing campaigns, and driving performance alongside cross-functional teams.

Manage and optimize programmatic advertising campaigns, build strategic client and agency relationships, deliver reporting and insights, lead status meetings, collaborate with sales and analytics for upsells, and ensure high customer satisfaction.

Lead strategic, programmatic client relationships to launch, optimize, and report cross-channel campaigns; drive account growth, present analytics, collaborate with sales and analytics, and ensure high client satisfaction.

Manage a portfolio of programmatic accounts end-to-end: own campaign execution, client communications, optimization, reporting, troubleshooting, and growth (upsell/renewals). Partner cross-functionally with Sales, Analytics, and Operations to drive performance and ensure client satisfaction.

Manage a portfolio of programmatic accounts, leading client communications and campaign performance improvements while collaborating with cross-functional teams.

The Senior Client Success Manager manages programmatic accounts, overseeing campaign execution, client communications, and performance optimization while fostering client relationships and driving growth opportunities.

The Strategic Account Director connects presales strategy with post-sales execution, fosters collaboration, and develops client relationships to drive successful marketing outcomes.