Top Customer Success & Experience Jobs

Manage a portfolio of programmatic accounts, leading client communications and campaign performance improvements while collaborating with cross-functional teams.

Leads CRM Customer Success for a $3M–$4M client portfolio, owning client relationships, account strategy, P&L performance, contract fulfillment, revenue growth, and profitability. Develops strategic marketing partnerships, supports new business, mentors Client Success Managers, and improves team performance and operational efficiency. The role requires managing complex enterprise and multinational accounts, communicating with senior stakeholders, and working hybrid in Atlanta.

Supports client experience and account teams by coordinating meetings, project plans, campaign deliverables, reporting, budgets, and client communications. Partners cross-functionally with media, analytics, strategy, creative, finance, data, and operations teams to maintain timelines, identify risks, resolve issues, and translate campaign performance into clear client recommendations.

Own a portfolio of publisher accounts, driving renewals, upsells, cross-sells, revenue growth, platform adoption, and long-term client value. Serve as a strategic advisor, lead executive and operational client engagements, analyze performance, provide recommendations, manage forecasts and account health, maintain Salesforce records, and deliver onboarding, demos, and training. Collaborate with Sales, Product, Supply Operations, and Support teams on client outcomes, RFPs, and product improvements.

Own a portfolio of clients as their primary contact, driving campaign performance, retention, renewals, upsells, cross-sells, and account growth. Develop client growth plans, provide data-driven strategic recommendations, monitor KPIs, lead performance reviews and business meetings, and coordinate with Professional Services, Support, and Product teams. Maintain account documentation and ensure campaigns and deliverables are executed effectively.

Manage strategic client relationships and serve as the operational lead across assigned accounts. Oversee digital marketing campaign execution, project timelines, cross-functional coordination, performance reporting, client communications, and business reviews. Develop client roadmaps, recommend optimizations, identify growth opportunities, and partner with Sales to drive account expansion. The role requires strong project management, strategic thinking, communication, and stakeholder management skills, with 6+ years of relevant experience and willingness to travel as needed.

The Senior Client Success Manager manages programmatic accounts, overseeing campaign execution, client communications, and performance optimization while fostering client relationships and driving growth opportunities.

Manage a book of programmatic advertising clients to meet campaign performance goals. Launch, optimize, and report on cross-channel programmatic campaigns, lead client meetings, present analytics-driven insights, collaborate with sales on upsell opportunities, and ensure high customer satisfaction.

Leads strategic CRM client relationships, advising senior stakeholders on CRM strategy, customer journeys, personalization, automation, AI, and data initiatives. Owns client health, adoption, satisfaction, ROI, QBRs, delivery oversight, risk mitigation, renewals, upsell, and cross-sell growth. Partners with Sales, Delivery, Product, Engineering, and Consulting teams to ensure successful implementations and long-term customer outcomes.

Leads Zeta’s UK enterprise customer-growth strategy across retention, expansion, executive relationships, and delivery. Builds and manages a Key Account Director organization, establishes strategic account plans, coordinates cross-functional teams, identifies expansion opportunities, manages customer risk, and improves revenue retention and product adoption. The role develops repeatable customer-growth playbooks, strengthens executive engagement, and scales the model across EMEA.