Own the post-sales technical journey for enterprise customers by driving onboarding, platform adoption, consumption, and expansion. Responsibilities include creating activity plans, leading technical demonstrations, proof-of-value evaluations, architecture blueprints, technical workshops, documentation, executive strategy sessions, and business reviews. The role combines customer success, technical architecture, observability expertise, and sales partnership to demonstrate platform value, mitigate churn, and identify expansion opportunities.

Drive technical customer relationships for enterprise accounts to onboard, increase adoption, and realize value from the New Relic platform. Guide committed consumption, deliver training and enablement, manage mutual activity plans, produce business review inputs, mitigate churn risks, support expansion opportunities, and quantify platform impact for technical stakeholders.

The Senior Technical Success Manager supports clients' onboarding and success with New Relic products, ensuring effective utilization and collaborating with cross-functional teams for issue resolution.