Top Customer Success & Experience Jobs

The Technical Success Manager will build technical relationships with enterprise customers, drive platform adoption, ensure customer satisfaction, and lead onboarding and training efforts.

Drive technical customer relationships for enterprise accounts to onboard, increase adoption, and realize value from the New Relic platform. Guide committed consumption, deliver training and enablement, manage mutual activity plans, produce business review inputs, mitigate churn risks, support expansion opportunities, and quantify platform impact for technical stakeholders.

Manage the full renewal lifecycle for assigned accounts to ensure on-time subscription renewals, drive retention and expansion, collaborate with sales and success teams, analyze renewal data to improve processes, and build strong customer relationships to meet KPIs.

The Director of Strategic Cloud Partnerships will lead relationships with major cloud providers, manage partnerships, negotiate contracts, and align business strategies to optimize outcomes for New Relic.

The Senior Technical Success Manager supports clients' onboarding and success with New Relic products, ensuring effective utilization and collaborating with cross-functional teams for issue resolution.