Top Customer Success & Experience Jobs

The Assistant Relationship Manager serves as a liaison between dealer customers and Capital One, facilitating communication, managing sales items, and providing high-quality support and service to enhance dealer relationships.

The role provides technology support to end users, managing incidents, changes, and knowledge management while ensuring an efficient customer experience.

The Coordinator will manage customer service inquiries via support tickets, provide solutions, analyze data, and improve team processes while maintaining professionalism.

The Principal Risk Specialist will manage data integrity for change governance, support program leaders, conduct quality checks, and improve processes. Strong communication and quality assurance skills are essential for this role.

Deliver engaging learning experiences for leaders and associates, facilitate programs, tailor content, and foster dynamic conversations to drive growth.

The Relationship Manager will build relationships with small and mid-sized businesses, helping them leverage payment solutions and drive business growth through a consultative sales approach.

Lead the travel service team at Velocity Black, driving sales and service targets. Collaborate across departments, analyze performance metrics, and manage member escalations while ensuring an exceptional travel experience for clients.

As a Dealer Success Manager Coach, you will lead and develop a team of Dealer Success Managers, focusing on their performance, facilitating training, and ensuring adherence to policies while communicating effectively across the organization.

The Anti-Money Laundering Sr. Investigator conducts investigations into suspicious activities, reviews regulations, and supports AML processes with a focus on risk awareness and compliance.

The Dealer Success Manager collaborates with sales teams to enhance dealer relationships, drive customer adoption of the Navigator Platform, and improve sales outcomes while performing training and process management.