Top Customer Success & Experience Jobs

Provide high-touch support and concierge service to dealer customers. Serve as primary contact for escalations, resolve dealer sales and administrative issues, educate dealers on programs and tools, and enable sales partners through scheduling, opportunity communication, and cross-departmental collaboration.

Serve as a strategic, customer-focused partner to auto dealers and the sales POD to drive adoption and retention of the Navigator Platform. Lead onboarding, training, troubleshooting, and ROI conversations, support sales pitches/closings, and execute process improvements. Regular in-market dealership visits and close cross-functional collaboration required.

The Senior Risk Associate will support risk management for the Upmarket and Discover Card segments, executing activities and collaborating with stakeholders while developing risk transparency through analytics.

The Flex Relationship Manager at Capital One builds partnerships with dealerships, provides customer service in Auto Finance, and oversees underwriting and funding processes.

Act as a strategic consultant to auto dealers, support POD sales for Navigator Platform, own customer adoption/retention, provide training, troubleshoot product/process issues, and perform frequent in-market dealer visits to drive platform adoption and ROI.

The role involves managing travel partnerships, cultivating client relationships, and optimizing account strategies to drive revenue growth for Capital One Ad Solutions.

Lead, coach, and develop a team of Dealer Success Managers to improve performance, training, and compliance. Partner with regional sales teams to deliver exceptional dealer service, drive continuous improvement, and manage team performance and career development. Role requires mentoring, change leadership, and up to 50% travel.

Lead the development and execution of customer-centric strategies for Collections and Recoveries programs, balancing loss prevention with customer experience. Oversee a team of analysts, collaborate with cross-functional partners, and influence senior leaders with data-driven insights.

The Dispute Analytics Representative monitors and analyzes dispute volumes, identifies trends, collaborates with partners, and compiles reports to improve dispute management.

Provide technical support for users via calls and chats, addressing software issues, monitoring tickets, and assisting in onboarding. Use Service Now for ticket management.