Top Customer Success & Experience Jobs

The Dealer Success Manager collaborates with dealership stakeholders to drive sales and adoption of Navigator Platform through training and strategic support.

The Senior Director of Client Support will lead strategic operations, manage vendor relationships, and oversee a team in enhancing merchant support.

The Executive Protection Specialist at Capital One ensures the safety of the Executive Management Team, coordinates security protocols for events, conducts risk assessments, and manages security professionals.

Provide end-to-end dealer support across billing, product (Dealer Navigator), and onboarding via inbound/outbound call and chat. Investigate issues, escalate appropriately, liaise with vendors and product teams, document subject-matter updates, and support continuous improvement and special projects to enhance dealer satisfaction.

The Senior Risk Associate will support risk management for the Upmarket and Discover Card segments, executing activities and collaborating with stakeholders while developing risk transparency through analytics.

The role involves managing travel partnerships, cultivating client relationships, and optimizing account strategies to drive revenue growth for Capital One Ad Solutions.

Serve as a strategic consultant to auto dealers, partnering with POD sales to drive adoption and retention of the Navigator Platform. Own onboarding, setup, training, troubleshooting, ROI conversations, and process improvements. Conduct frequent in-market dealer visits and provide subject-matter expertise to support sales enablement and customer success.

The Dispute Analytics Representative monitors and analyzes dispute volumes, identifies trends, collaborates with partners, and compiles reports to improve dispute management.

Lead the development and execution of customer-centric strategies for Collections and Recoveries programs, balancing loss prevention with customer experience. Oversee a team of analysts, collaborate with cross-functional partners, and influence senior leaders with data-driven insights.

Provide technical support for users via calls and chats, addressing software issues, monitoring tickets, and assisting in onboarding. Use Service Now for ticket management.