Top Customer Success & Experience Jobs

Provide high-touch concierge support to dealer customers and sales partners, handle escalations and dealer service issues, manage dealer agreements and receivables, communicate via phone/email/messaging, educate dealers on products and programs, collaborate cross-departmentally to resolve problems, and support business development and sales appointments.

Partners with auto dealer sales teams to develop market strategies, support Navigator Platform sales, and own customer adoption and retention. Provides product and process expertise, onboarding, training, ROI guidance, troubleshooting, process improvement, and stakeholder enablement. Conducts frequent dealership visits across Palm Beach, Boca Raton, and Pompano Beach while fostering relationships and driving platform value.

The Dealer Success Manager partners with sales teams to win and retain auto dealer subscribers for the Navigator Platform. Responsibilities include sales enablement, customer onboarding, training, product adoption, ROI discussions, process improvement, platform troubleshooting, stakeholder engagement, and retention lifecycle ownership. The role requires frequent dealership visits, strong relationship management, analytical ability, process expertise, and effective communication across organizational levels.

The Senior Risk Associate will support risk management for the Upmarket and Discover Card segments, executing activities and collaborating with stakeholders while developing risk transparency through analytics.

The Flex Relationship Manager at Capital One builds partnerships with dealerships, provides customer service in Auto Finance, and oversees underwriting and funding processes.

Act as a strategic consultant to auto dealers, support POD sales for Navigator Platform, own customer adoption/retention, provide training, troubleshoot product/process issues, and perform frequent in-market dealer visits to drive platform adoption and ROI.

Lead, coach, and develop a team of Dealer Success Managers to improve performance, training, and compliance. Partner with regional sales teams to deliver exceptional dealer service, drive continuous improvement, and manage team performance and career development. Role requires mentoring, change leadership, and up to 50% travel.

Lead the development and execution of customer-centric strategies for Collections and Recoveries programs, balancing loss prevention with customer experience. Oversee a team of analysts, collaborate with cross-functional partners, and influence senior leaders with data-driven insights.

The Dispute Analytics Representative monitors and analyzes dispute volumes, identifies trends, collaborates with partners, and compiles reports to improve dispute management.

Provide technical support for users via calls and chats, addressing software issues, monitoring tickets, and assisting in onboarding. Use Service Now for ticket management.