Top Customer Success & Experience Jobs

Manage a portfolio of customers to drive adoption, ensure technical health, deliver business outcomes, apply Success Plays and AI insights, resolve escalations, and guide cross-functional teams to maximize ServiceNow value.

Lead a portfolio of mid-market to enterprise customers to drive adoption and expansion of the Moveworks AI Assistant on the ServiceNow platform. Act as trusted advisor to executives, translate business needs into integrated AI-workflow solutions, track success metrics, mitigate risks, and support renewals and expansions while influencing product roadmap.

Lead post-sales strategic account management for enterprise customers, drive adoption, renewals, and expansion; partner with C-level stakeholders to deliver business transformation using ServiceNow and AI, mitigate risks, set success metrics, and align cross-functional teams to realize customer value.

Lead post-sales strategic adoption for enterprise ServiceNow customers: advise C-level stakeholders, drive digital transformation and AI-enabled automation, mitigate risks, align roadmaps, meet KPIs (adoption, renewals, satisfaction), and grow expansion opportunities through cross-functional collaboration.

Partner with enterprise customers to drive adoption, onboarding, and product value; build trusted advisor relationships with executive sponsors; translate business needs into solutions; drive engagement, growth, and business cases; act as voice of the customer and iterate onboarding and adoption strategies.