Top Customer Success & Experience Jobs

Drive enterprise adoption and value realization for ServiceNow AI Control Tower across EMEA. Advise customers on AI governance, responsible AI, EU AI Act compliance, NIST AI RMF, and ISO 42001; guide implementations, architecture decisions, configurations, and solution builds. Manage technical stakeholder relationships, support product launches and early adopters, create enablement materials, gather customer feedback, and contribute to thought leadership. Travel up to 30% annually across EMEA.

Owns post-sale relationships with strategically important enterprise customers, serving as a C-suite advisor on ServiceNow solutions. Leads complex transformations, drives adoption, retention, renewals, and expansion, manages escalations and risks, develops governance models, identifies services opportunities, and mentors customer success teams. Partners with sales and delivery teams to align platform capabilities with customer strategies and business outcomes while guiding responsible AI adoption.

Leads post-sales success for strategic enterprise accounts, partnering with C-level executives to drive digital transformation, adoption, renewals, customer satisfaction, and expansion. The role establishes success metrics, mitigates risks, coordinates cross-functional teams and partners, and guides Customer Success teams. Candidates need 12+ years of consulting or leadership experience in technology-enabled business transformation, along with enterprise account leadership, executive relationship management, and strong strategic communication skills.

Owns post-sales outcomes for large enterprise accounts in India, including implementation, adoption, value realization, renewal, and expansion. Builds executive relationships with CIO, CFO, and CHRO stakeholders; translates business goals into platform roadmaps; establishes success metrics; coordinates ServiceNow, GSI, and SI delivery; supports governance and organizational change; and communicates measurable platform value.

Lead adoption, implementation, configuration, and value realization for platinum-level Armis customers. Build trusted relationships with technical and executive stakeholders, advise on security posture and platform utilization, coordinate cross-functional teams, and align deployments with business use cases. Serve as the customer advocate and technical subject matter expert while identifying expansion opportunities and supporting successful platform operationalization.

Owns the success of 10–20 strategic enterprise and mid-market customers, driving adoption, measurable business value, executive alignment, renewal readiness, and expansion. Builds multi-year success plans, manages account health and risks, leads executive business reviews, forecasts renewals, and coordinates Sales, Solutions, Support, Product, Professional Services, and partners to achieve customer outcomes.

Lead post-sales success and large-scale ServiceNow transformations for strategic enterprise accounts. Partner with C-level executives, drive adoption, renewals, expansion, governance, platform health, AI outcomes, and business value. Collaborate with account executives, consulting teams, customers, and strategic partners while managing risks, escalations, operating models, technical governance, success metrics, and transformation roadmaps.

Lead post-sales success and business transformation for strategic enterprise ServiceNow customers. Partner with C-level executives, account teams, and internal specialists to drive adoption, renewals, expansion, governance, platform health, AI adoption, and measurable business outcomes. Advise on operating models, architecture, integrations, automation, technical debt, instance strategy, and development standards while managing risks, escalations, and cross-functional alignment.

Leads post-sales success for strategic enterprise accounts by driving ServiceNow adoption, business transformation, renewals, customer satisfaction, and expansion. Partners with C-level executives, Account Executives, internal teams, and strategic partners to align roadmaps, mitigate risks, establish success metrics, and deliver measurable business value. The role also guides Customer Success teams, develops scalable execution processes, and fosters innovation through AI-enabled solutions.

Own a portfolio of post-sale customers, building success plans tied to security objectives and driving adoption, deployment, configuration, and platform utilization. Act as the customer advocate while coordinating with cross-functional teams, identifying and mitigating risks, supporting renewals and growth opportunities, and developing scalable playbooks and AI workflows. Mentor other CSMs and provide technical guidance across network, IT, IoT, OT/ICS, and healthcare environments.