Top Customer Success & Experience Jobs

Owns consumption, adoption, renewal, and expansion outcomes for a complex portfolio of high-value ServiceNow customers. Leads executive business reviews, customer impact planning, risk mitigation, escalations, and strategic renewal conversations. Diagnoses configuration, workflow, and architecture blockers, applies AI agents with expert judgment, and translates customer needs into platform recommendations. Also mentors junior CSMs, contributes to playbooks and enablement, and provides feedback to improve internal tools and processes.

Lead post-sales adoption and success for strategic enterprise accounts. Act as trusted advisor to C-levels, drive business transformation, ensure renewals and expansion, mitigate risks, set success metrics, and align cross-functional teams to realize value from ServiceNow and AI-driven solutions.

Lead post-sales adoption and success for strategic enterprise accounts, partner with C-level executives, align ServiceNow solutions to customer goals, mitigate risks, drive KPIs (adoption, renewals, satisfaction), and build scalable, repeatable processes to realize business value and expansion.

Leads regional customer success portfolio performance, ARR attainment, adoption, retention, and expansion. Manages account planning, risk reviews, customer feedback, onboarding standards, executive business reviews, and value realization. Mentors Technical CSMs, develops team enablement, coordinates cross-functional initiatives, standardizes secure network and architecture practices, and adapts customer strategies for regulated industries including healthcare and the public sector.

Provide technical support for Moveworks’ AI Assistant and ServiceNow platform. Troubleshoot RAG responses, agentic workflows, APIs, integrations, logs, telemetry, and configuration issues. Triage tickets, meet SLAs, identify root causes and defects, reproduce and document bugs, escalate issues, communicate complex behavior clearly, and contribute to knowledge bases.

Partner with enterprise customers to drive product value, adoption, engagement, growth, and transformational outcomes. Build trusted relationships with executive sponsors, support onboarding strategy, translate customer needs into solutions, communicate product changes, gather feedback, and represent the customer internally. The role requires cross-functional collaboration, business-case development, technical solution explanation, and support for large-scale software deployments.

Manage a portfolio of 8–10 strategic enterprise customers, drive adoption, renewals, and expansion, engage executives (CIO/CISO), build multi-year success plans, identify and mitigate renewal risk, coordinate cross-functional teams, and deliver measurable business outcomes and executive-level reviews.

Lead a portfolio of 8–10 strategic enterprise customers to drive adoption, renewals, and expansion. Act as trusted advisor to CIO/CISO-level stakeholders, build multi-year success plans, surface and mitigate long-term risk, coordinate cross-functional teams, and deliver measurable business outcomes through executive engagement, governance, and disciplined account health management.

Manage multiple ServiceNow customers to drive adoption and business outcomes using standardized guides and best practices. Monitor product usage, upgrades, and technical health; answer technical queries and coordinate escalations with specialists. Plan and execute actions to expand usage, share success stories, and collaborate with internal teams for scalable delivery.

Serve as a trusted advisor to early customers, drive onboarding, adoption, and value realization for Moveworks. Translate business needs into product solutions, support large enterprise deployments, iterate onboarding strategy, drive engagement and growth, collect customer feedback, and partner cross-functionally to advance the product roadmap.