Provides technical support and customer advocacy for complex SaaS and cloud environments. Investigates incidents, leads escalations and outage bridges, develops automation and monitoring solutions, supports onboarding and operational readiness, analyzes service performance, contributes to product improvements, and mentors junior team members. Requires participation in a 24/7 on-call rotation and effective communication with technical and non-technical stakeholders.

Manages and grows post-sale advertiser relationships and revenue. Advises clients and agencies on Universal Ads solutions, leads upsell and renewal conversations, delivers product education, develops measurement strategies, identifies optimization opportunities, resolves escalations, and coordinates marketing, operations, billing, and other teams to achieve client outcomes.