Top Customer Success & Experience Jobs

Manage client relationships to drive revenue retention and growth, conduct annual business reviews, maintain CRM records, analyze client data to produce insights, collaborate with sales and technical teams, and manage a portfolio of 10–15 accounts with ~15% travel.

Manage strategic healthcare channel partner relationships, serving as the primary relationship and escalation lead. Drive partner satisfaction, revenue retention, growth, renewals, product adoption, and operational improvements. Build executive-level relationships, lead business reviews and strategic planning, coordinate cross-functional teams, resolve issues, and maintain documentation in Salesforce and corporate systems. The role is remote within the U.S. and requires travel up to 25%.

The role involves compliance with company policies, managing teams, and ensuring adherence to employment conditions, with a focus on health optimization.

Manages a strategic payer client relationship, driving retention, profitable growth, renewals, upsell opportunities, service delivery, and client satisfaction. Builds executive-level relationships, develops account strategies and value stories, coordinates cross-functional teams, negotiates contracts, monitors savings and service levels, resolves performance issues, and represents the customer across Optum Financial. Requires strong strategic planning, communication, influence, analytics, and matrix leadership skills, with up to 20% travel.

Manage a portfolio of residential and healthcare partner accounts as primary liaison to ensure retention, service continuity, and growth. Support onboarding, resolve operational and billing issues, conduct quarterly site visits or virtual outreach, coordinate cross-functional follow-up with pharmacy, billing, and business development teams, and assist with client education and vaccination events.

Manage a portfolio of residential and healthcare partner accounts, serving as primary liaison between Genoa pharmacy operations and client sites. Drive retention, onboarding, issue resolution, billing follow-up, and growth through regular site visits and remote outreach. Coordinate cross-functional teams, support vaccination and clinic events, monitor KPIs, and maintain territory coverage and documentation to ensure service continuity and strong client relationships.

Lead strategic client relationships with large health plans for Optum Rx, owning account strategy, P&L, contract execution, renewals, client satisfaction, and a team of account managers. Act as C-suite advisor, drive growth, mitigate risk, influence product and go-to-market strategy, and partner across sales, pricing, legal, and operations. Travel up to 50%.

Answer inbound calls from healthcare providers to resolve benefit, billing, authorization, and eligibility issues; navigate complex systems to resolve on first call, document issues, and build provider relationships.

The Medical Receptionist greets patients, handles check-ins, verifies insurance, schedules appointments, and maintains patient confidentiality while ensuring smooth office operations.

Manage assigned accounts focusing on client trend management, strategic plan development, and maintaining client relationships. Handle contract renewals, ensure compliance, and lead the client services team. Provide presentations and implement strategies for client growth while monitoring performance guarantees and addressing client inquiries promptly.