Top Customer Success & Experience Jobs

Manages a strategic payer client relationship, driving retention, profitable growth, renewals, upsell opportunities, service delivery, and client satisfaction. Builds executive-level relationships, develops account strategies and value stories, coordinates cross-functional teams, negotiates contracts, monitors savings and service levels, resolves performance issues, and represents the customer across Optum Financial. Requires strong strategic planning, communication, influence, analytics, and matrix leadership skills, with up to 20% travel.

Manage a portfolio of residential and healthcare partner accounts as primary liaison to ensure retention, service continuity, and growth. Support onboarding, resolve operational and billing issues, conduct quarterly site visits or virtual outreach, coordinate cross-functional follow-up with pharmacy, billing, and business development teams, and assist with client education and vaccination events.

Manage a portfolio of residential and healthcare partner accounts, serving as primary liaison between Genoa pharmacy operations and client sites. Drive retention, onboarding, issue resolution, billing follow-up, and growth through regular site visits and remote outreach. Coordinate cross-functional teams, support vaccination and clinic events, monitor KPIs, and maintain territory coverage and documentation to ensure service continuity and strong client relationships.

Manage a portfolio of residential and community-based healthcare partner accounts, serving as primary liaison to pharmacy operations and clients. Drive retention, onboarding, issue resolution, quarterly outreach (in-person or virtual), billing follow-up, and cross-functional coordination to support service continuity and account growth.

Lead strategic client relationships with large health plans for Optum Rx, owning account strategy, P&L, contract execution, renewals, client satisfaction, and a team of account managers. Act as C-suite advisor, drive growth, mitigate risk, influence product and go-to-market strategy, and partner across sales, pricing, legal, and operations. Travel up to 50%.

Answer inbound calls from healthcare providers to resolve benefit, billing, authorization, and eligibility issues; navigate complex systems to resolve on first call, document issues, and build provider relationships.

The Medical Receptionist greets patients, handles check-ins, verifies insurance, schedules appointments, and maintains patient confidentiality while ensuring smooth office operations.

Manage assigned accounts focusing on client trend management, strategic plan development, and maintaining client relationships. Handle contract renewals, ensure compliance, and lead the client services team. Provide presentations and implement strategies for client growth while monitoring performance guarantees and addressing client inquiries promptly.

Lead a Network Account Management team to define and execute PBM network strategy for health plan partners. Oversee client implementations, network transitions, stakeholder relationships, process improvements, sales strategy, market analysis, performance reporting, and cross-functional collaboration to drive affordability, growth, and customer satisfaction.

Lead continuity and stabilization for a portfolio of mid-to-large healthcare provider clients during transitions and elevated risk. Manage transition governance, executive engagement, risk mitigation, and cross-functional coordination to protect retention and operational performance. Drive strategic account planning, AI-enabled value positioning, executive reporting, and opportunity preservation until permanent ownership is established.