Top Customer Success & Experience Jobs

Manage assigned accounts focusing on client trend management, strategic plan development, and maintaining client relationships. Handle contract renewals, ensure compliance, and lead the client services team. Provide presentations and implement strategies for client growth while monitoring performance guarantees and addressing client inquiries promptly.

As a Senior Customer Service Advocate, you'll provide compassionate support to callers, resolve complex issues, and educate customers about their health care plans.

Lead a Network Account Management team to define and execute PBM network strategy for health plan partners. Oversee client implementations, network transitions, stakeholder relationships, process improvements, sales strategy, market analysis, performance reporting, and cross-functional collaboration to drive affordability, growth, and customer satisfaction.

Lead continuity and stabilization for a portfolio of mid-to-large healthcare provider clients during transitions and elevated risk. Manage transition governance, executive engagement, risk mitigation, and cross-functional coordination to protect retention and operational performance. Drive strategic account planning, AI-enabled value positioning, executive reporting, and opportunity preservation until permanent ownership is established.

Field-based account manager owning the service experience for small to mid-size TPA customers. Acts as liaison between customers and operations, resolves escalations, conducts quarterly reviews and trainings (umr.com, InfoPort, myHCE), coordinates implementations and enrollments, supports wellness initiatives, and drives adoption of online tools to improve service.

Lead continuity and stabilization for the organizations largest, most complex provider clients during transitions and elevated risk. Build executive relationships, drive governance and mitigation strategies, coordinate cross-functional teams, lead executive business reviews, and protect retention, revenue, and operational stability. Influence enterprise priorities, translate client insights into strategic recommendations, and mentor others to improve account transition and AI adoption practices.

Manage client relationships to drive revenue retention and growth, conduct annual business reviews, maintain CRM records, analyze client data to produce insights, collaborate with sales and technical teams, and manage a portfolio of 10–15 accounts with ~15% travel.

The Tech Support Analyst will resolve technical issues via calls, troubleshoot hardware/software connectivity, and manage customer interactions effectively while adhering to compliance policies.

The Tech Support Analyst resolves technical issues through calls, diagnosing hardware and software problems, managing customer interactions, and adhering to policies to ensure customer satisfaction.

Answer and resolve technical issues via phone, diagnose hardware and software problems, troubleshoot applications, and ensure customer satisfaction.