Top Customer Success & Experience Jobs

Provide front-line technical support for strategic healthcare clients via phone and web portal. Triage, document, and resolve simple to complex issues, escalate to internal teams as needed, and meet team metrics while maintaining professional client communication.

Post-sale technical role responsible for configuring software, performing data import/migration, basic testing, first-level support, documenting implementations, participating in client meetings, and collaborating with senior staff to deliver implementations.

The Client Success Manager serves as a key contact for clients, enhancing satisfaction by monitoring performance metrics, leading project management tasks, and supporting client engagement with Waystar's technology. Responsibilities include relationship building, delivering training, and conducting data analysis to improve processes.

The Strategic Solutions Analyst maintains client relationships, analyzes data, improves client usage of Waystar solutions, provides support, and trains clients on solutions while managing multiple projects.