Top Customer Success & Experience Jobs

Manage a large book of partner accounts to drive retention, expansion, and satisfaction. Serve as trusted advisor, deliver partner enablement, coordinate cross-functional efforts, and reduce churn through training, engagement, and partner-focused success initiatives.

Lead and build a global Partner Success team to drive partner onboarding, reduce churn, and create repeatable playbooks. Hire and coach 7-8 managers, analyze at-risk trends, establish KPIs, coordinate with Channel Account Management, and deliver an 85% onboarding target within 16 days. Drive process improvements, share best practices, and maintain a transparent, high-performance remote culture.

Manage a large book of partner accounts to drive retention, expansion, renewals and satisfaction. Serve as a trusted advisor to partners, deliver training and engagement, collaborate with sales and marketing, and develop strategies to mitigate churn and grow partner adoption.

Manage and grow a book of SaaS customers in APAC, driving renewals, expansion, adoption, and satisfaction while coordinating with reseller/VAR partners and internal teams to remove blockers and document CRM activity.