Lead and build a global Partner Success team to drive partner onboarding, reduce churn, and create repeatable playbooks. Hire and coach 7-8 managers, analyze at-risk trends, establish KPIs, coordinate with Channel Account Management, and deliver an 85% onboarding target within 16 days. Drive process improvements, share best practices, and maintain a transparent, high-performance remote culture.

Manage and grow a book of SaaS customers in APAC, driving renewals, expansion, adoption, and satisfaction while coordinating with reseller/VAR partners and internal teams to remove blockers and document CRM activity.