Top Customer Success & Experience Jobs

Supports commercial SaaS customers throughout the account lifecycle by resolving issues, communicating product solutions, driving adoption and retention, managing account priorities, executing customer playbooks, tracking KPIs, refining segmentation, and processing or negotiating renewals. The role serves as the customer voice while collaborating with account managers and internal product, design, and engineering teams.

Support commercial customers throughout the account lifecycle by resolving issues, communicating product solutions, driving adoption and retention, identifying upsell opportunities, and providing customer feedback to internal teams. Responsibilities include managing high-volume accounts, running KPI-based engagement programs, refining customer segmentation, and renewing, processing, and negotiating contracts.

Supports commercial customer accounts throughout the lifecycle by resolving issues, communicating product capabilities, improving adoption and retention, identifying upsell opportunities, and negotiating renewals. Partners with account managers and internal product, design, and engineering teams, runs KPI-based engagement programs, refines customer segmentation, and serves as the voice of the customer.

Manage post-sales relationships for commercial clients, drive platform adoption and revenue through renewals and upsells, onboard and guide customers, collaborate cross-functionally, and travel to client sites as needed.

As a Travel Experience Agent, you will assist travelers with bookings, provide support through various channels, maintain supplier knowledge, and ensure compliance with travel policies.

Support Account Managers by assisting travel and expense program administrators with product configuration, troubleshooting, escalations, adoption plays, and cross-team issue resolution to drive satisfaction and retention.

As a Commercial Account Manager, drive revenue by managing post-sales activities and building strong client relationships, ensuring clients maximize value from the Navan platform. Responsibilities include onboarding, account renewal, and cross-selling products.

Support Account Managers to deliver excellent service to travel and expense programme administrators by troubleshooting product integrations and configuration, responding to inquiries, driving adoption and retention, handling escalations, running playbooks, documenting processes, and providing customer feedback to internal teams.

The Enterprise Customer Success Manager drives customer satisfaction, retention, and product adoption through relationship-building, project management, and cross-team collaboration.

The Account Manager will drive revenue by enhancing client relationships, managing T&E programs, executing renewals, and identifying growth opportunities.