Top Customer Success & Experience Jobs

Lead and develop a team of Business Travel Consultants, manage operational performance and SLAs, own customer relationships and escalations, drive process improvements, hire and onboard staff, and coordinate engagement and administrative tasks to ensure excellent travel program service.

The Account Manager will focus on driving revenue by managing post-sales activities for Mid-Market customers, building relationships, ensuring client satisfaction, managing T&E programs, and collaborating with cross-functional teams to meet revenue goals.

The Enterprise Customer Success Manager ensures strategic customers receive value from the platform by managing post-sales activities, driving adoption, and maintaining relationships.

Manage post-sales relationships for commercial clients, drive platform adoption and revenue through renewals and upsells, onboard and guide customers, collaborate cross-functionally, and travel to client sites as needed.

As a Travel Experience Agent, you will assist travelers with bookings, provide support through various channels, maintain supplier knowledge, and ensure compliance with travel policies.

Manage post-sales activities for commercial accounts: onboard customers, drive adoption and retention of the Navan T&E platform, conduct trainings and Executive Business Reviews, handle escalations, identify upsell/cross-sell opportunities, manage renewals, and act as the customer advocate across Sales, Product, Finance, Support and Operations.

As a Commercial Account Manager, drive revenue by managing post-sales activities and building strong client relationships, ensuring clients maximize value from the Navan platform. Responsibilities include onboarding, account renewal, and cross-selling products.

The Enterprise Customer Success Manager drives customer satisfaction, retention, and product adoption through relationship-building, project management, and cross-team collaboration.

The Account Manager will drive revenue by enhancing client relationships, managing T&E programs, executing renewals, and identifying growth opportunities.

Support Account Managers by assisting travel and expense program administrators with product configuration, troubleshooting, escalations, adoption plays, and cross-team issue resolution to drive satisfaction and retention.