Top Customer Success & Experience Jobs

Manage a portfolio of SMB merchants to drive retention, product adoption, upsell and measurable growth. Build trusted relationships, provide consultative business coaching, advocate merchant needs internally, and collaborate cross-functionally to deliver tailored solutions and meet outcome-based retention and expansion goals.

Manage retention for an SMB merchant portfolio, deploy strategies to reduce churn, identify growth opportunities, negotiate to retain revenue, and collaborate cross-functionally to improve product and retention motion.

Manage, retain, and grow a portfolio of SMB merchants through consultative relationships, product adoption, upselling, and cross-functional collaboration. Act as merchant advocate, deliver business coaching, meet outcome-based growth and retention goals, and surface merchant insights to shape product.

Manage, retain, and grow a portfolio of SMB merchants by building trusted relationships, driving product adoption and upsells, advocating merchant needs internally, and meeting outcome-based growth and retention goals through consultative outreach and cross-functional collaboration.

As the Senior Lead for Australia Escalations Support, you will enhance complaint resolution processes, lead a team, ensure compliance, and analyze trends to improve services.

The Strategic Account Manager is responsible for managing relationships with key Food & Beverage sellers, driving revenue growth through account management, providing technical solutions, and collaborating with cross-functional teams.

Lead a remote team of 10-12 Account Managers serving SMB Food & Beverage merchants to drive revenue expansion, software adoption, and churn reduction. Coach and develop the team through structured 1:1s, pipeline reviews, and performance cadences, partner cross-functionally to resolve escalations and surface merchant insights, support OKR execution and program improvements, and act as senior escalation for high-impact merchant situations. Moderate travel (~quarterly) required.

The Strategic Account Manager will build and manage partnerships with mid to large market organizations, driving growth by providing tailored strategic guidance and innovative solutions. They will engage senior stakeholders, navigate complex business problems, and influence internal decision-making. This role emphasizes strong cross-functional collaboration and an ability to operate independently in a dynamic environment.

Own a portfolio of mid-market merchant accounts, build trusted relationships, retain and grow revenue, design scalable solutions using Square's platform, align cross-functional partners, influence product roadmap, and lead multi-stakeholder initiatives to drive seller outcomes.

Lead a team of 8–10 SMB Account Managers to drive upsell, retention, and customer satisfaction. Own pipeline management, coaching, performance cadences, cross-functional escalation, and execution of team OKRs. Partner with Product, Operations, and Sales; serve as senior escalation point and travel quarterly for events or customer meetings.