Top Customer Success & Experience Jobs

Lead and develop a remote team of 8-10 SMB Account Managers to drive upsell, retention, software adoption, and churn reduction. Establish performance expectations, coach managers, run cadences and escalations, partner cross-functionally to improve customer experience, and support OKRs. Travel quarterly for team events or customer meetings.

Manage merchant onboarding from discovery through activation, ensuring sellers are properly scoped, configured, trained, and launched on Square’s platform. Coordinate with Sales, Account Management, Customer Success, Engineering, and Product to resolve obstacles and accelerate timelines. Lead multi-merchant projects, create training materials, perform data entry and migration, configure accounts and menus, and conduct remote and onsite consultations, training, and hardware installations.

Lead a team of 8–10 SMB Account Managers to drive upsell, retention, and customer satisfaction. Own pipeline management, coaching, performance cadences, cross-functional escalation, and execution of team OKRs. Partner with Product, Operations, and Sales; serve as senior escalation point and travel quarterly for events or customer meetings.

The Strategic Account Manager will build and manage partnerships with mid to large market organizations, driving growth by providing tailored strategic guidance and innovative solutions. They will engage senior stakeholders, navigate complex business problems, and influence internal decision-making. This role emphasizes strong cross-functional collaboration and an ability to operate independently in a dynamic environment.

Own a portfolio of mid-market merchant accounts, build trusted relationships, retain and grow revenue, design scalable solutions using Square's platform, align cross-functional partners, influence product roadmap, and lead multi-stakeholder initiatives to drive seller outcomes.

Manage and grow a book of mid-market, high-value technical accounts across the UK. Own retention, upsell/cross-sell, contract and legal negotiations, technical strategy, and cross-functional delivery. Act as seller advocate, present to senior stakeholders, influence product roadmap, and travel to customer sites.

Lead a distributed team of 8-10 Strategic Account Managers in the US Food & Beverage vertical to drive retention and revenue growth for large restaurant accounts. Provide 1:1 coaching, performance management, and serve as senior escalation for customer issues. Influence product and tooling as the voice of upmarket sellers, develop repeatable processes and training, and manage cross-functional projects and go-to-market initiatives.

The Partner Manager drives partnerships strategy to enhance products and acquire sellers, managing all aspects from development to execution and accountability for KPIs.

Manage a portfolio of SMB merchants to drive retention, product adoption, upsell and measurable growth. Build trusted relationships, provide consultative business coaching, advocate merchant needs internally, and collaborate cross-functionally to deliver tailored solutions and meet outcome-based retention and expansion goals.

Manage retention for an SMB merchant portfolio, deploy strategies to reduce churn, identify growth opportunities, negotiate to retain revenue, and collaborate cross-functionally to improve product and retention motion.