Top Customer Success & Experience Jobs

The role involves leading the Customer Success team, enhancing customer engagement strategies, and driving value realization for mid-market customers while fostering an inclusive team culture.

The role involves supporting Samsara's largest customers in optimizing their operations using IoT data, conducting workshops, guiding transformation initiatives, and ensuring long-term success through collaboration with cross-functional teams.

Manage deployments of Samsara's IoT platform for large enterprise customers, create launch plans and roadmaps, run trainings, track adoption and account health, mentor teams, and collaborate cross-functionally to ensure successful implementation and value realization.

Lead enterprise customer implementations of Samsara's IoT platform, managing deployments, launch plans, training, and adoption tracking. Serve as primary customer contact, coordinate cross-functional teams, mentor peers, and ensure customers achieve time-to-value and ongoing product usage across fleets and industrial assets.

Manage strategic public-sector customers using the Samsara IoT platform to drive adoption, safety, efficiency, and sustainability. Create joint success plans, run executive business reviews and workshops, recommend workflow changes, mentor CSM and support teams, and coordinate cross-functional stakeholders to remove barriers and deliver business value.

Lead enterprise implementations of Samsara's IoT platform, managing deployments, launch plans, training, adoption tracking, and account health. Own customer relationships, run demos and trainings, coordinate cross-functionally, mentor teams, and ensure customers achieve business value and successful long-term adoption.

Lead enterprise deployments of Samsara's IoT platform for large customers. Manage implementation roadmaps, track adoption and account health, run trainings, liaise with Sales/Support/Product/Engineering, mentor teammates, and ensure customers realize business value. Juggle multiple engagements, communicate with executives and end users, and drive successful rollouts across fleet and industrial use cases.

Lead enterprise customer implementations of Samsara's IoT platform, manage deployments and adoption, create launch plans and roadmaps, track progress and account health, run training and demos, and coordinate cross-functionally to ensure customer success and value realization.

Manage and grow strategic customer relationships post-implementation, create joint success plans, run executive business reviews and workshops, recommend workflow changes, and coordinate cross-functional teams to ensure customers realize value from Samsara's IoT platform.