Top Customer Success & Experience Jobs

The Manager II, Customer Success role is associated with Samsara’s IoT-based Connected Operations Cloud, supporting customers using solutions such as vehicle telematics, video-based safety, driver workflows, and equipment monitoring. Specific day-to-day responsibilities and qualifications are not provided in the description.

Manage end-to-end deployment and adoption of Samsara’s IoT solutions for enterprise customers. Develop launch plans, track implementation progress and account health, train diverse stakeholders, explain platform capabilities, and drive quick time to value. The role manages multiple customer engagements while collaborating with Sales, Support, Sales Engineering, and Product to deliver successful implementations and strong customer relationships.

Design, deliver, and scale cohort-based and webinar training for Samsara customers. Create and adapt learning materials, manage live session logistics, analyze engagement data, and collaborate with Customer Success and Product teams to close knowledge gaps and improve adoption.

The role involves managing enterprise customer deployments of IoT solutions, enhancing their operational efficiency, and providing exceptional customer support throughout the lifecycle of the relationship.

Design, deliver, and scale onboarding and ongoing enablement programs for Customer Success and Renewals. Build multi-modal training (eLearning, virtual workshops, AI-led activities), partner with managers to improve time-to-productivity, iterate using learner feedback and data, and embed Samsara cultural principles across global teams.

Manage enterprise customer implementations of Samsara’s IoT platform, from deployment planning through adoption and value realization. Create launch roadmaps, track implementation progress and account health, conduct training and demonstrations, and resolve challenges with executives and end users. Coordinate with Sales, Support, Sales Engineering, and Product while managing multiple engagements. Mentor Customer Success and Support teams and build trusted stakeholder relationships.

The Sales Operations Manager will support Enterprise Account Executives, refine sales processes, enhance team effectiveness, and implement strategies for improved revenue and profitability.

The role involves leading the Customer Success team, enhancing customer engagement strategies, and driving value realization for mid-market customers while fostering an inclusive team culture.

The Manager I, Customer Success leads the Scale CSM team, enhancing customer engagement, coaching team members, and ensuring enterprise customers achieve ongoing value from Samsara's solutions.

The role involves supporting Samsara's largest customers in optimizing their operations using IoT data, conducting workshops, guiding transformation initiatives, and ensuring long-term success through collaboration with cross-functional teams.