Top Customer Success & Experience Jobs

The Manager, Customer Success leads the Mexico mid-market segment, overseeing a team to drive customer engagement, retention, and value through strategic digital and personal initiatives.

Serve as the primary post-implementation contact for top customers, craft joint success plans, run executive business reviews and workshops, mentor teammates, support French-speaking customers, and advise on customizing Samsara’s IoT platform to drive safety, efficiency, and sustainability.

Manage enterprise customer accounts as a trusted technical advisor, driving platform adoption, measurable business value, and technical ROI. Develop success plans, troubleshoot complex hardware, software, and API issues, manage escalations, conduct root-cause analysis, and lead technical reviews. Collaborate with Sales, Support, Product, and Engineering while communicating effectively with technical and executive stakeholders. Use AI tools to improve customer insights and outcomes, and contribute to knowledge sharing and team development.

Manage enterprise customers after implementation, helping them achieve business value from Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain platform capabilities, resolve barriers, and mentor Customer Success and Support teams. Collaborate with Sales, Support, Sales Engineering, Product, and Engineering while supporting customers across transportation, utilities, field services, and other physical-operation industries.

Own L3 technical escalations for complex mobile, fleet, routing, asset maintenance, and cloud issues. Investigate logs, telemetry, synchronization, authentication, and configuration problems; identify root causes and mitigations; and partner with Engineering and Product on fixes and roadmap improvements. Communicate incident impact and resolution to customers and stakeholders, improve runbooks and tooling, analyze fleet patterns, and mentor L2 support engineers across global regions.

Designs and delivers scaled customer education through webinars, cohort-based programs, and digital learning experiences. Creates and adapts training materials, facilitates live sessions, manages logistics, answers platform questions, and analyzes engagement data to improve programming. Collaborates with Customer Success and Product teams to identify knowledge gaps and increase customer adoption of Samsara’s SaaS platform across multiple industries.

Manage enterprise customer relationships by developing multi-year success plans, leading executive business reviews, conducting workshops, driving adoption and expansion, and translating Samsara’s IoT platform capabilities into measurable safety, efficiency, and sustainability outcomes. Collaborate cross-functionally with Sales, Support, Sales Engineering, Product, and leadership while supporting complex enterprise accounts and multi-product strategies. The remote role requires up to 25% travel.

Manage end-to-end deployment and adoption of Samsara’s IoT platform for mid-market customers. Create launch plans, track implementation progress and account health, conduct product training, explain technical solutions, resolve challenges, and build trusted relationships with executives and users. Collaborate with Sales, Support, Sales Engineering, and Product while managing multiple customer engagements and driving measurable customer value.

Manage an enterprise implementation consulting team delivering complex, multi-site Samsara deployments involving hardware, software configuration, and API integrations. Coach team members, oversee KPIs and OKRs, manage executive stakeholder relationships and escalations, improve implementation processes through automation and data, partner with Sales, Support, Solutions Engineering, and Customer Success, and hire and develop a high-performing team.

The Manager II, Customer Success role is associated with Samsara’s IoT-based Connected Operations Cloud, supporting customers using solutions such as vehicle telematics, video-based safety, driver workflows, and equipment monitoring. Specific day-to-day responsibilities and qualifications are not provided in the description.