Top Customer Success & Experience Jobs

Manage post-sales relationships for select enterprise technology accounts, serving as the primary customer advocate and coordinating onboarding, adoption, success planning, escalations, and continuous improvement. Monitor customer environments, provide recommendations and benchmarking, lead cross-functional teams, deliver root cause analyses, and drive customer satisfaction, retention, and growth. The role requires executive communication, global enterprise account management, occasional customer-site travel, and availability outside standard business hours when needed.

Own customer retention and churn-prevention programs by identifying renewal risks, coordinating cross-functional mitigation plans, handling commercial objections, and improving save rates. The role develops risk scoring frameworks, retention playbooks, dashboards, ROI and negotiation materials, and executive insights. It partners with Renewals, Customer Success, Pricing, Competitive Intelligence, Product, and Support teams to protect recurring revenue, improve forecast accuracy, and strengthen customer health.

Rubrik invites individuals to join their talent community to stay connected and explore employment opportunities, fostering inclusion and equal opportunity.

Manage assigned enterprise accounts in Japan to drive an exceptional customer lifecycle: onboarding, escalations, technical advocacy, root cause analysis, cross-functional coordination, and proactive account improvements to grow Rubrik footprint and customer confidence.

Manage the subscription renewal lifecycle for strategic accounts, focusing on retention, revenue growth, and collaboration with sales and finance teams.

The Field CTO will lead technical strategy and business leadership across APJ, transforming enterprises through data protection, cybersecurity, and AI solutions while influencing revenue outcomes and executive partnerships.

The Sales Engineer provides technical direction and business guidance, driving revenue goals and developing technology solutions to meet customer needs while maintaining strong relationships and leading technical discussions.

The Employee Relations Partner is responsible for advising on employee relations practices, conducting investigations, collaborating with legal, and analyzing employee relations trends. The role also involves training managers and ensuring compliance with employment laws.

Provide technical leadership in cloud data management and security, lead sales calls, assist in marketing collateral development, and validate sales opportunities.