Top Customer Success & Experience Jobs

Owns customer retention strategy by identifying churn risks, coordinating cross-functional mitigation plans, handling renewal objections, and protecting recurring revenue. Develops risk scoring frameworks, retention programs, objection-handling playbooks, commercial offers, dashboards, cohort analyses, and executive insights. Partners with Renewals, Customer Success, Sales, Pricing, Product, Support, and Competitive Intelligence teams to improve renewal rates, reduce churn, strengthen forecasting, and enable teams to address pricing, competitive, adoption, and ROI concerns.

Provides enterprise-level post-deployment technical support to customers across Japan. Troubleshoots data protection, recovery, cloud, virtualization, networking, database, and SaaS issues; monitors customer environments; manages escalations; documents solutions; contributes to knowledge resources; partners with Engineering; mentors junior engineers; and supports customers in Japanese and English through rotating shifts.

Designs and scales Customer Success and Renewals operations through workflow automation, lifecycle triggers, dashboards, metrics governance, and AI-enabled reporting. Partners with Product, Engineering, RevOps, Finance, and Data teams to improve data integrity, customer health tracking, renewal visibility, and executive decision-making. Analyzes GRR, NRR, churn, downsell, adoption, and time-to-value metrics while leading cross-functional programs and presenting insights to senior leadership.

Leads a Customer Resilience team supporting enterprise accounts throughout onboarding, adoption, growth, renewal, and escalations. Responsibilities include hiring, coaching, performance management, account strategy, customer health oversight, renewal and adoption targets, process improvement, cross-functional collaboration, executive escalation management, and reporting portfolio metrics to senior leadership.

Owns the post-sales customer lifecycle for enterprise accounts, including onboarding, adoption, success planning, renewals, escalation management, executive communication, and customer advocacy. The role coordinates cross-functional teams, monitors customer environments and trends, drives product usage and time to value, develops recommendations and RCA documents, and proactively improves customer satisfaction, retention, and growth.

Manages post-sales relationships for enterprise customers, serving as their primary advocate and coordinating onboarding, adoption, success planning, escalations, and ongoing engagement. Monitors customer environments, provides proactive recommendations and benchmarking, leads root cause analysis, and coordinates cross-functional teams across sales, engineering, support, and operations. Drives continuous improvement, customer satisfaction, time to value, and account growth while communicating effectively with executive stakeholders.

Manage post-sales relationships for select enterprise technology accounts, serving as the primary customer advocate and coordinating onboarding, adoption, success planning, escalations, and continuous improvement. Monitor customer environments, provide recommendations and benchmarking, lead cross-functional teams, deliver root cause analyses, and drive customer satisfaction, retention, and growth. The role requires executive communication, global enterprise account management, occasional customer-site travel, and availability outside standard business hours when needed.

Own customer retention and churn-prevention programs by identifying renewal risks, coordinating cross-functional mitigation plans, handling commercial objections, and improving save rates. The role develops risk scoring frameworks, retention playbooks, dashboards, ROI and negotiation materials, and executive insights. It partners with Renewals, Customer Success, Pricing, Competitive Intelligence, Product, and Support teams to protect recurring revenue, improve forecast accuracy, and strengthen customer health.

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Manage assigned enterprise accounts in Japan to drive an exceptional customer lifecycle: onboarding, escalations, technical advocacy, root cause analysis, cross-functional coordination, and proactive account improvements to grow Rubrik footprint and customer confidence.