Top Customer Success & Experience Jobs

Manage and scale multiple customer accounts by delivering short, high-impact technical consultations, driving proactive engagement via data signals, partnering with Sales, leading digital initiatives, and creating repeatable playbooks to improve adoption, retention, and expansion.

Manage enterprise customers as a technical, AI-savvy Customer Success Manager: implement and configure monday.com, lead AI-powered workflow deployments and governance, optimise workflows for ROI and adoption, act as trusted advisor with senior stakeholders, drive retention, growth and risk mitigation across your portfolio.

Support post-sale Customer Operations including account assignment/rebalancing, capacity tracking, data hygiene in Salesforce/CS platforms, reporting and dashboards, onboarding/transitions, and cross-functional operational projects to enable CS, Professional Services, CX, and Tech Touch teams.

Serve as a technical Customer Success Manager for mid-market B2B clients, driving AI-led adoption, strategic architecture, integration troubleshooting, change management, data-driven expansion, technical enablement workshops, and representing customer needs to Product and Engineering to influence roadmap and upsell opportunities.

Serve as a technical Customer Success lead driving AI-led transformation and product adoption. Consult on architecture, integrations, and change management; run technical workshops; use product usage data to drive expansion; represent customer technical needs to Product and Engineering; collaborate cross-functionally to enable scalable solutions and revenue growth.

Senior Technical Customer Success Manager who partners with B2B clients to drive AI-led product adoption and business transformation. Consults on AI use cases, architecture, integrations, and change management; runs technical workshops, leverages usage data to drive expansion, and represents customer technical needs to Product and Engineering. Collaborates cross-functionally to identify upsell opportunities and scale mission-critical workflows on the monday.com platform.

Lead strategic, technical customer engagements to drive AI-led adoption and business transformation on the monday.com platform. Provide technical enablement, architecture guidance, integration troubleshooting, and data-driven expansion strategies while representing customer needs to Product and Engineering.

Serve as a technical Customer Success Manager for mid-market B2B clients, driving AI-led adoption and business transformation on the monday.com platform. Consult on AI use cases, design technical architectures, run deep technical enablement and workshops, leverage product usage data to drive expansion, and represent customer needs to Product and Engineering.

Lead AI-driven transformation for enterprise and mid-market accounts in ANZ. Advise on AI adoption, architect scalable solutions, run workshops, use data to drive expansion, influence product roadmap, and manage executive relationships to embed monday.com as a mission-critical platform.

Lead AI-driven transformation for Enterprise and Mid-Market ANZ accounts by architecting scalable solutions on the monday.com platform, driving adoption, enabling organizational change, using data to grow accounts, running workshops, and influencing product and engineering roadmaps for AI and integrations.