Top Customer Success & Experience Jobs

Manage and mentor support engineers, oversee performance, collaborate on high-priority customer escalations, and improve team productivity.

Manage strategic enterprise accounts to drive product adoption and growth. Build executive relationships, run QBRs, analyze usage to quantify value, onboard customers, and coordinate cross-functional teams to deliver observability and security platform outcomes.

The Customer Success Associate provides training and implementation support to existing Datadog customers while working to upsell and cross-sell opportunities, aiming to maximize customer satisfaction and experience.

The Customer Success Associate drives customer adoption, manages relationships, addresses issues, and promotes product retention while collaborating with internal teams.

Serve as a trusted technical advisor to enterprise customers, driving product adoption, providing hands-on IT operations guidance, performing environment analysis, conducting business reviews, collaborating with product and engineering teams, and improving best practices to maximize Datadog value.

The role involves providing technical support and training through multiple channels, leading product demos, and participating in product discussions. It requires experience in technical support within a SaaS environment and effective communication skills. The position involves a hybrid working model and requires proficiency in Japanese.

The Technical Support Engineer engages with customers to resolve technical issues, educates clients on the platform, reproduces issues, and collaborates with internal teams based on feedback.

Provide technical support and relationship management for Datadog's Premier customers via chat, email, and calls. Troubleshoot product and configuration issues across integrations, run health-checks, create internal documentation, and escalate product/engineering needs. Work onsite in a hybrid office environment.

Provide enterprise-level technical support for Datadog Premier customers: respond via phone/chat/tickets, reproduce and troubleshoot issues across integrations, build documentation, run health checks, and drive product conversations. Work hybrid from office and participate in demos, cadence calls, and occasional events.

In this role, you will respond to client requests, troubleshoot issues, document knowledge articles, and conduct product conversations based on client interactions.