Top Customer Success & Experience Jobs

Manage strategic enterprise customers by onboarding, training, driving product adoption, building relationships, and serving as a trusted advisor. Partner with sales, engineering, support, product, finance, and legal teams. Monitor usage trends to identify renewal risks and expansion opportunities, while aligning customer business and technical goals with Datadog’s observability and security offerings. Travel to customer onsite visits and events as needed.

Handle complex customer escalations involving usage metering, billing anomalies, cloud cost management, quotas, overages, and telemetry attribution. Partner with Product, Engineering, and Finance to investigate issues, improve billing transparency, develop diagnostics and playbooks, train global Solutions teams, and communicate cost impacts to technical and business stakeholders.

Manage strategic enterprise customers in Korea by onboarding users, driving product adoption and expansion, building executive relationships, coordinating cross-functional teams, and monitoring usage trends to identify renewal risks and growth opportunities. Serve as a trusted advisor, project-manage onboarding, advocate for customer needs, and promote loyalty and advocacy across customer organizations.

Build strategic relationships with enterprise customers, drive product adoption and expansion, lead onboarding, QBRs, and strategic reviews, and communicate Datadog’s business value to executive, technical, and business stakeholders. Analyze usage trends and datasets to identify gaps, quantify outcomes, and recommend growth opportunities. Coordinate cross-functional teams including Sales, Solutions Engineering, Technical Account Management, Product, Support, and Enablement to ensure customer success.

Manage, hire, and develop Customer Success Managers while driving renewals, expansions, customer retention, and revenue growth. Serve as a customer-service role model, regional escalation point, and strategic advisor. Coach teams through contract negotiations and pricing objections, collaborate cross-functionally to resolve complex challenges, and build high-performing teams through talent attraction, retention, and development.

The Commercial Sales Engineer will support sales efforts by providing technical expertise, conducting product demos, and collaborating with product teams to address customer needs.

The Strategic Account Executive targets and closes deals with Fortune 1000 companies, maintaining relationships and ensuring high sales performance.

As a Customer Success Manager, you'll strengthen customer relationships, drive product usage, and identify growth opportunities while collaborating with internal teams at Datadog.

Drive product attachment and adoption for large enterprise customers through relationship management, onboarding, usage analysis, renewal risk mitigation, and cross-functional collaboration. Act as trusted advisor aligning customers' technical and business objectives to Datadog's observability and security offerings.

Manage adoption and success for Datadog's largest enterprise customers. Own onboarding, customer success plans, adoption/health metrics, cross-functional alignment, renewal risk mitigation, and build executive relationships. Apply observability and security platform knowledge to align technical and business objectives.