Top Customer Success & Experience Jobs

Manage and develop a distributed APJ team of Technical Enablement Managers delivering customer training. Drive enablement strategy, demand generation, intake and capacity planning, delivery quality, KPI performance, and program ROI. Partner with Sales, Customer Success, Engineering, Product, and Technical Solutions leadership to improve adoption and scale offerings. Coach team members, support recruiting, promote responsible AI usage, and build scalable training processes. The role requires up to 25% regional travel.

Lead, hire, and develop a team of Customer Success Managers for LATAM Portuguese-speaking customers. Drive renewals and expansions, coach CSMs, act as regional escalation owner, collaborate cross-functionally to solve complex customer challenges, and focus on talent attraction, retention, and team performance.

Manages strategic enterprise customer relationships, onboarding, training, adoption, renewals, and expansion. Partners with account executives, solution engineers, and internal teams to align Datadog’s observability and security platforms with customer goals. Monitors usage trends, identifies renewal risks and growth opportunities, serves as a trusted advisor, and supports customer loyalty and advocacy.

Manage a high-volume portfolio of commercial customers, driving product adoption, retention, renewals, and expansion. Build strategic relationships, identify usage trends and renewal risks, advise customers on effective product use, negotiate upsell and cross-sell opportunities, resolve support and billing requests, and collaborate with internal support, product, finance, and legal teams.

Leads and develops Customer Success Managers while overseeing customer retention, renewals, expansions, and revenue growth. Serves as a customer service role model, regional escalation point, and cross-functional partner. Builds high-performing teams through hiring, coaching, talent development, and performance management. Negotiates contract renewals and upsells, resolves pricing objections, and manages customer relationships in a B2B SaaS environment. Spanish fluency is required.

Manage existing customer relationships through onboarding, adoption, renewals, upselling, and cross-selling. Partner with sales and internal teams to ensure successful transitions, identify expansion opportunities, monitor usage trends, mitigate renewal risk, and communicate the value of Datadog solutions. Independently negotiate contract terms, overcome pricing objections, and achieve account growth and retention targets while advocating for positive customer experiences.

Manage and grow existing customer accounts through onboarding, product adoption, upselling, cross-selling, renewals, and relationship management. Partner with Sales to transition customers, advise them on effective Datadog usage, monitor usage trends, identify renewal risks, and promote adoption. Collaborate with Support, Product, Finance, and Legal while achieving account expansion and retention targets.

Lead and develop Customer Success Managers while owning regional customer retention, renewals, expansions, and revenue growth. Serve as an escalation point and customer success role model, negotiate renewals and upsells, resolve complex challenges cross-functionally, and build high-performing teams through talent attraction, coaching, and development.

Manage existing customer accounts through onboarding, adoption, renewals, upselling, and cross-selling. Build trusted relationships, advise customers on effective Datadog usage, identify usage trends and renewal risks, negotiate contract terms, and collaborate with Sales, Support, Product, Finance, and Legal teams.

Manage a high-volume portfolio of Datadog customers, driving product adoption, retention, renewals, and growth. Build strategic customer relationships, identify usage trends and renewal risks, handle support and billing requests, negotiate upsell and cross-sell opportunities, and advise customers on effective product use. Collaborate with support, product, finance, and legal teams while communicating fluently in Spanish.