Top Customer Success & Experience Jobs

Manage a portfolio of SMB customers to drive product adoption and renewals. Deliver product expertise, executive business reviews, strategic guidance, and process recommendations. Collaborate with onboarding and account teams, build servicing tactics, and support commercial alignment to grow accounts and meet renewal targets.

Own and resolve complex post-sale technical support issues for Braze's platform, escalate and mentor junior team members, contribute to knowledge base, and become a product subject-matter expert.

Own commercial strategy, renewals, expansion, and long-term revenue growth for major enterprise SaaS customers across ANZ. Build executive relationships, lead complex negotiations, develop account plans and value cases, identify retention risks, manage forecasts, and coordinate cross-functional teams. The role requires enterprise account management expertise, strong financial fluency, C-suite influence, and experience with large, multi-product customer portfolios.

Own commercial strategy, renewals, expansions, and long-term revenue growth for major enterprise SaaS customers across ANZ. Build executive relationships, lead complex negotiations, develop account and value plans, identify retention risks, manage forecasts, and coordinate Customer Success, Services, Legal, Finance, and executive sponsors. The role requires driving multi-year, multi-product agreements and measurable customer outcomes while consistently achieving retention and expansion targets.

Manage a portfolio of technology-focused customers to drive renewals, retention, adoption, and advocacy. Serve as primary contact, build success plans, analyze product usage, coordinate cross-functional support, enable customers, identify upsell opportunities, and conduct business reviews. Travel to customer sites and collaborate with sales and onboarding teams.

Provide customer-facing email deliverability consulting: troubleshoot deliverability issues, manage tickets and customer portfolios, perform audits and investigations (blocklists, spam traps, ISP issues), assist with IP warming and reputation monitoring, deliver performance analysis and long-term strategic planning, and partner cross-functionally to improve customer email programs and internal processes.

Serve as a customer-facing deliverability specialist: troubleshoot deliverability issues, run audits and analyses, manage customer portfolios, advise on IP warming and ISP/blocklist remediation, monitor email metrics, and lead strategic deliverability planning and projects to improve sending reputation.

Provide consultative email deliverability support to customers: troubleshoot deliverability issues, conduct audits, manage IP warming, address blocklists/spam traps/ISP issues, monitor metrics and reputations, deliver strategic long-term plans, and collaborate across Customer Success, Support, Sales, and Growth teams.

Serve as the primary technical advocate for a named set of customers, owning platform integration, performance, and troubleshooting. Partner with Customer Success and Recurring Services to manage escalations, drive feature adoption, remove technical barriers, and deliver Technical Business Reviews and regular check-ins to reduce risk and improve product value.

Own technical relationships for a portfolio of enterprise accounts, driving value, adoption, retention, and technical strategy for the Braze platform. Provide technical advisory, enablement, discovery, implementation support, documentation, architectural guidance, and coordinate cross-functional teams to deliver outcomes and support renewals and upsells.