Top Customer Success & Experience Jobs

Manage enterprise customer relationships as a trusted advisor, driving renewals, retention, product adoption, customer advocacy, and expansion opportunities. Develop success plans, analyze product usage, conduct business reviews, provide strategic guidance and training, coordinate technical and service support, and transition customers from onboarding. Partner with Account Executives and internal teams to ensure customer outcomes. The role involves managing complex accounts with multiple stakeholders and may include onsite customer visits and international travel.

Manage strategic customer relationships for Braze’s technology-focused scale customers. Drive renewals, retention, product adoption, customer advocacy, success planning, and account growth. Serve as the primary trusted advisor, analyze product usage, coordinate internal support teams, handle escalations, gather product feedback, and provide customer education. The role also includes mentoring junior colleagues, managing complex accounts, and occasional international customer travel.

Manage enterprise customer relationships, renewals, retention, product adoption, success planning, advocacy, and account health. Serve as a trusted advisor, coordinate support across internal teams, identify expansion opportunities, gather product feedback, conduct business reviews, manage escalations, and mentor junior colleagues. The role requires strategic communication, complex account management, technical domain knowledge, and occasional international customer travel.

Manage customer relationships for Braze’s scale team, serving as a trusted advisor and driving renewals, retention, product adoption, advocacy, and account growth. Develop success plans, analyze product usage, provide strategic guidance and training, coordinate technical and onboarding support, synthesize customer feedback, and conduct regular check-ins and executive business reviews. The role involves managing complex accounts with multiple stakeholders and may require international customer travel.

Leads the enterprise Customer Success organization, managing multiple teams and people managers. Owns customer retention, expansion, adoption, advocacy, KPI achievement, executive relationships, escalations, and customer experience. Partners with Sales, Services, Product, and internal stakeholders to improve processes, develop talent, drive platform value, and achieve commercial outcomes across the assigned book of business.

Leads Braze’s enterprise Customer Success organization, managing multiple teams and people managers across customer portfolios. Responsibilities include hiring, coaching, performance management, executive customer relationships, escalations, renewals, expansion, platform adoption, advocacy, KPI achievement, process improvement, and cross-functional collaboration with Sales, Services, Product, and other internal teams.

Leads the enterprise Customer Success organization, managing multiple teams and people managers across locations. Owns customer retention, expansion, adoption, advocacy, KPI achievement, executive relationships, escalations, and customer satisfaction. Partners with Sales, Services, Product, and internal stakeholders to improve processes, demonstrate customer value, and drive commercial outcomes. Responsible for hiring, team development, performance management, organizational efficiency, and strategic direction as part of the senior leadership team.

Leads enterprise Customer Success operations across multiple teams, owning customer retention, expansion, adoption, advocacy, KPIs, and executive relationships. Manages people managers, recruits and develops talent, mitigates account risks, drives customer value and ROI, partners with Sales, Services, and Product, and improves processes, reporting, and customer lifecycle practices.

Own a portfolio of customer onboardings for Braze, managing project delivery, technical workstreams, stakeholder relationships, training, workshops, KPIs, integrations, and transitions to Customer Success. The role drives rapid time-to-value, early adoption, customer satisfaction, and process improvements while partnering with Solutions Architects, Customer Success Managers, client engineering teams, agencies, and third parties.

Manage strategic customer relationships in Japan, owning renewals, retention, product adoption, advocacy, and account health. Act as a trusted advisor, develop success plans, provide strategic and technical guidance, coordinate onboarding and support, gather product feedback, identify upsell opportunities, and conduct regular customer meetings and business reviews. The role requires collaboration with Account Executives and cross-functional teams, as well as potential onsite and international customer travel.