Top Customer Success & Experience Jobs

Own commercial strategy, renewals, expansion, and long-term revenue growth for major enterprise SaaS customers across ANZ. Build executive relationships, lead complex negotiations, develop account plans and value cases, identify retention risks, manage forecasts, and coordinate cross-functional teams. The role requires enterprise account management expertise, strong financial fluency, C-suite influence, and experience with large, multi-product customer portfolios.

Own commercial strategy, renewals, expansions, and long-term revenue growth for major enterprise SaaS customers across ANZ. Build executive relationships, lead complex negotiations, develop account and value plans, identify retention risks, manage forecasts, and coordinate Customer Success, Services, Legal, Finance, and executive sponsors. The role requires driving multi-year, multi-product agreements and measurable customer outcomes while consistently achieving retention and expansion targets.

Provide end-to-end technical support for Braze's SaaS platform: diagnose and resolve technical and integration issues, guide best practices, enable product adoption, document solutions, and collaborate with Customer Success, Product, and Engineering to improve customer experience.

Manage a portfolio of technology-focused customers to drive renewals, retention, adoption, and advocacy. Serve as primary contact, build success plans, analyze product usage, coordinate cross-functional support, enable customers, identify upsell opportunities, and conduct business reviews. Travel to customer sites and collaborate with sales and onboarding teams.

Lead a regional team of email deliverability consultants, own a book of business, provide advanced deliverability support, advise on best practices, coordinate with cross-functional teams, manage escalations, and drive strategic projects to improve processes and customer outcomes.

Lead a regional team of email deliverability consultants, own a small portfolio of customers, provide advanced deliverability support and escalation, coordinate with cross-functional teams, and drive strategic projects to improve processes, product, and customer outcomes.

Lead a regional team of email deliverability consultants, provide advanced deliverability support, manage a small portfolio of customers, act as escalation point, partner with cross-functional teams, and drive strategic projects to improve processes, product, and customer education to maximize email program performance and retention.

Lead a regional email deliverability team, provide advanced deliverability consulting, own a small portfolio of high-touch customers, escalate and resolve deliverability issues, partner cross-functionally to improve processes and customer experience, and drive strategic projects to mature deliverability practices and team growth.

Provide customer-facing email deliverability consulting: troubleshoot deliverability issues, manage tickets and customer portfolios, perform audits and investigations (blocklists, spam traps, ISP issues), assist with IP warming and reputation monitoring, deliver performance analysis and long-term strategic planning, and partner cross-functionally to improve customer email programs and internal processes.

Serve as a customer-facing deliverability specialist: troubleshoot deliverability issues, run audits and analyses, manage customer portfolios, advise on IP warming and ISP/blocklist remediation, monitor email metrics, and lead strategic deliverability planning and projects to improve sending reputation.