Own strategic value for a portfolio of high-value enterprise customers: lead complex onboarding, drive product adoption and measurable executive-level outcomes, maintain customer health and retention, resolve complex issues, cultivate advocacy and case studies, and feed enterprise insights to Product while maintaining accurate success plans and CRM metrics.

Serve as post-sales technical partner for high-value customers: lead onboarding, integrations (APIs), troubleshoot, drive adoption, coordinate escalations with Product and Engineering, and maintain technical documentation to optimise performance and renewals.

Serve as the post-sales technical partner for high-value customers: manage technical onboarding, API integrations, ongoing technical support, incident escalation, adoption optimization, and cross-functional advocacy to ensure stable integrations, high customer satisfaction, and strong renewal outcomes.